Customer Success Manager

Procter & Gamble; Daly City (CA); Remote; USD 133,000 - 214,000; Full time

Benefits offered by this job

Remote options

Mentor program support

Benefits package

Job summary

Procter & Gamble in Daly City, CA seeks a Customer Success Manager to drive momentum through Knowledge Base Management. The role covers mentorship sponsorships, CRM accuracy, and complete ownership of the sales cycle from outreach to contract.

You will coordinate social engagement and pipeline-building activities, ensuring alignment between ad spend and revenue. The position emphasizes adaptability, a Daly City grounding, and a results-driven mindset, with remote options available as part of a

Qualifications

• Experience with CRM systems and data forecasting.
• Ability to manage knowledge bases and documentation.

Responsibilities

• Line up mentorship-focused sponsorships to position Procter & Gamble in front of buyers.
• Maintain accurate CRM records and forecast monthly bookings.
• Own social media calendars and community engagement initiatives.
• Prospect via cold calls, emails, and social selling to fill the contract pipeline.
• Own the full sales cycle from outreach to signed contract.
• Qualify inbound leads and route them through the funnel efficiently.
• Close the loop between ad spend and revenue.
• Demonstrate cross-functional collaboration with demand-generation experience.

Skills

CRM proficiency

Forecasting

Job description

Forget the funnel metaphor for a second: Procter & Gamble's next Customer Success Manager in Daly City cares about momentum, and Knowledge Base Management is how you create it. Here you'll combine 6 years of know-how with $133,000 - $214,000, full project ownership, and a team that has your back.

Key Responsibilities

• Line up the mentorship-focused sponsorships that put Procter & Gamble in front of buyers
• Maintain accurate records in the CRM and forecast monthly bookings
• Hands-on ownership of social media calendars and community engagement
• Prospect via cold calls, emails, and social selling to fill the contract pipeline
• Own the full sales cycle from initial outreach to signed contract
• Qualify inbound leads and route them through the sales funnel efficiently
• Close the loop between ad spend and revenue, dollar for dollar
• Strong command of Cross-Functional Collaboration, with 6 of demand-generation experience

What You'll Bring

• Flexibility to adapt your approach as business needs evolve
• A Daly City grounding, or the adaptability to plant roots quickly
• Outcome-focused problem-solving that doesn't wait for permission
• Meticulous attention to detail across every deliverable

Procter & Gamble is a safety-first Daly City, CA studio where Knowledge Base Management gets treated with the seriousness most companies reserve for marketing. Politics die fast at Procter & Gamble because we put the awkward stuff on the table early.

Take $133,000 - $214,000, add a mentor invested in your rise, layer on benefits and remote options, and that is the Procter & Gamble offer in one breath.

We bumped the date today, signaling this Customer Success Manager search is ongoing.