Customer Service Manager

Procter & Gamble; Columbia (SC); On-site; USD 78,000 - 126,000; Full time

Benefits offered by this job

Generous benefits package

Autonomy in role

Job summary

Procter & Gamble is seeking a Customer Service Manager to own a Columbia, SC territory, with a compensation ceiling of $78,000 to $126,000 and a stake in sales and marketing decisions. You will set KPIs tied to revenue and customer retention, and you will lead in-market initiatives.

You’ll be comfortable presenting to managers and stakeholders at all levels, and you’ll analyze data to spot at-risk accounts, win back churned clients, and demonstrate the value of the roadmap to cross-functional

Qualifications

• 6+ years navigating the politics that sales marketing work attracts.
• Experience presenting to leadership.
• Comfort presenting to stakeholders at every level.
• Strong attention to detail with a growth mindset.
• Curiosity to challenge assumptions.

Responsibilities

• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Read intent data and route the Columbia hot leads first.
• Spot which Columbia accounts are about to churn and win them back.
• Mine Ticket Management data for the narrative that wins the room.
• Deliver persuasive product demos to team-oriented buyers and stakeholders.
• Report on attribution and channel ROI to inform the $78,000 - $126,000 budget cycle.
• Sell the quick-to-ship roadmap, not just today's feature set.

Skills

KPI management

Public speaking

Stakeholder management

Attention to detail

Growth mindset

Questioning

Adaptability

Job description

This Customer Service Manager role at Procter & Gamble hands you a territory, a $78,000 - $126,000 ceiling, and the freedom to own both. Here $78,000 - $126,000 buys not just your time but a stake in the sales marketing work, the kind Procter & Gamble trusts manager people to steer.

Key Responsibilities

• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Read intent data and route the Columbia hot leads first
• Spot which Columbia accounts are about to churn and win them back
• Mine Ticket Management data for the community-minded story that wins the room
• Deliver persuasive product demos to team-oriented buyers and stakeholders
• Report on attribution and channel ROI to inform the $78,000 - $126,000 budget cycle
• Sell the quick-to-ship roadmap, not just today's feature set

What You'll Bring

• 6+ years navigating the politics that sales marketing work attracts
• Demonstrated comfort presenting to manager leadership
• Comfortable presenting ideas to stakeholders at every level
• Real Attention to Detail chops, plus the Growth Mindset curiosity to keep growing
• The instinct to ask "what would change your mind?" before debating
• Comfort being the newest person in the room and the loudest in the notes

What began as two engineers and a whiteboard in Columbia is now Procter & Gamble, a scrappy team obsessed with getting De-escalation right. We give people autonomy early and trust them to ask for support when they need it.

Beyond $78,000 - $126,000, Procter & Gamble offers a generous benefits package and the chance to lead projects that build your skills.

Nothing stale here: the Customer Service Manager slot was re-confirmed open earlier today.