Senior Customer Service & Growth Lead

Procter & Gamble; Pomona (CA); On-site; USD 109,000 - 153,000; Full time

Benefits offered by this job

Mentorship

Flexibility policy

Job summary

Procter & Gamble in Pomona seeks a Senior Customer Service Representative to own a slice of the sales marketing mission. You will build landing pages, bridge Gorgias reporting to leadership, and influence strategic conversations with buyers.

A strong emphasis on forecasting monthly bookings and CRM accuracy is required. You bring 6+ years of Five9 experience, proven process improvements, and a collaborative mindset to thrive in Procter & Gamble's fast-paced environment.

Qualifications

• Six or more years of Five9 experience in sales/marketing roles.
• Proven ability to improve sales and marketing processes.
• Comfort working in a fast-paced, target-driven environment.

Responsibilities

• Build landing pages to convert Pomona curiosity into demo bookings.
• Bridge Gorgias reporting with executive storytelling for the CMO.
• Position Procter & Gamble in strategic sales conversations.
• Maintain CRM accuracy and forecast monthly bookings.
• Analyze campaign metrics and optimize spend to revenue targets.
• Sell the collaborative roadmap beyond today’s features.
• Design landing pages and funnels to convert traffic into customers.
• Brief the team on market insights and what's working weekly.

Skills

Five9 experience

Sales process improvement

Team collaboration

Tools

Gorgias

Job description

Procter & Gamble in Pomona seeks a Senior Customer Service Representative to own a slice of the sales marketing mission. You will build landing pages, bridge Gorgias reporting to leadership, and influence strategic conversations with buyers.

A strong emphasis on forecasting monthly bookings and CRM accuracy is required. You bring 6+ years of Five9 experience, proven process improvements, and a collaborative mindset to thrive in Procter & Gamble's fast-paced environment.