Customer Service Representative

Filetwigbay; Buffalo (NY); Remote; USD 69,000 - 110,000; Full time

Job summary

Procter & Gamble in Buffalo, NY is seeking a Customer Service Representative to drive escalation management, multi-channel campaigns, and churn prevention while working in a remote, autonomy-rich team.

This role offers a base salary of $69,000 to $110,000 with a clear growth plan, mentorship, and flexible work arrangements, plus the opportunity to advance on the Procter & Gamble ladder.

Qualifications

• Experience with escalation management and customer advocacy.
• Ability to drive multi-channel campaigns and lead generation.
• Strong written and verbal communication.

Responsibilities

• Develop and execute multi-channel campaigns that drive qualified leads for Procter & Gamble
• Manage event sponsorships and lead-capture programs across Buffalo, NY
• Keep the CRM honest so forecasts at Procter & Gamble mean something
• Rewrite the one-pager until a Buffalo stranger gets it in ten seconds
• Spot which Buffalo accounts are about to churn and win them back

Skills

Escalation management

Remote autonomy

Integrity

Process improvement

Persuasive communication

Job description

The fiercely-supportive part of this Customer Service Representative job at Procter & Gamble isn't the travel or the targets, it's how fast Escalation Management compounds when done right. The structure is built for growth: $69,000 - $110,000 now, sales marketing ownership soon, and a Procter & Gamble ladder that keeps adding rungs.

Key Responsibilities

• Develop and execute multi-channel campaigns that drive qualified leads for Procter & Gamble
• Manage event sponsorships and lead-capture programs across Buffalo, NY
• Keep the CRM honest so forecasts at Procter & Gamble mean something
• Rewrite the one-pager until a Buffalo stranger gets it in ten seconds
• Spot which Buffalo accounts are about to churn and win them back

What You'll Bring

• Familiarity with the rhythms of an autonomy-rich remote team
• The integrity to flag your own mistakes first
• Solid Escalation Management grounding, plus Process Improvement you can pick up on the fly
• Comfort defending a recommendation in front of skeptics
• A NY work history, or strong reasons you'll thrive here anyway

Procter & Gamble is the mentorship-focused NY company that built its name on sales marketing work nobody else wanted to do properly. The fastest way to earn standing at Procter & Gamble is to make a teammate's hard problem disappear.

A $69,000 - $110,000 base, a growth plan with teeth, mentorship from people who care, and flexibility baked in, that is what Procter & Gamble puts forward.

Current and accurate as of this visit, the remote opening stands ready.