Customer Service Manager

Energy Innovation Corp; Grand Rapids (MI); On-site; USD 76,000 - 117,000; Full time

Benefits offered by this job

Paid family leave

Mentors invested in your success

Clear promotion ladder

Job summary

Energy Innovation Corp in Grand Rapids, MI seeks a Customer Service Manager to convert prospects into long-term customers and turn quotas into milestones. The role requires 8+ years of similar leadership in a contract setting and hands-on HubSpot Service Hub experience.

You will design landing pages, craft winning value props against competitors, and support account executives with prospecting. A clear promotion ladder and mentorship are offered.

Qualifications

• Manager-level experience in a contract role.
• 8+ years in a similar Customer Service Manager position.
• Attention to detail with strong conflict resolution.
• Familiarity with HubSpot Service Hub.

Responsibilities

• Design landing pages and conversion funnels to turn traffic into customers.
• Position Procter & Gamble against competitors with clear, differentiated value props.
• Sit in on demos and tighten the script after every loss.
• Support manager account executives with prospecting and follow-up strategy.
• Build territory plans that maximize coverage across Grand Rapids, MI.
• Pitch Procter & Gamble at $76,000 - $117,000 value without apologizing for the price.
• Use Complaint Handling and Persuasion tools to automate and scale outbound efforts.

Skills

Conflict Resolution

Attention to detail

Manager level experience

8+ years in Customer Service Manager

Tools

HubSpot Service Hub

Job description

We are looking for a Customer Service Manager who turns prospects into long-term customers and quotas into milestones. The thing worth noting is how much Procter & Gamble trusts you here — $76,000 - $117,000, sales marketing ownership, and a long runway, all from 6 years in.

Key Responsibilities

• Design landing pages and conversion funnels that turn traffic into customers
• Position Procter & Gamble against competitors with clear, differentiated value props
• Sit in on demos and tighten the script after every loss
• Support manager account executives with prospecting and follow-up strategy
• Build territory plans that maximize coverage across Grand Rapids, MI
• Pitch Procter & Gamble at $76,000 - $117,000 value without apologizing for the price
• Use Complaint Handling and Persuasion tools to automate and scale outbound efforts

What You'll Bring

• Comfort owning the unglamorous middle of a contract project
• Real Conflict Resolution chops, plus the HubSpot Service Hub curiosity to keep growing
• The kind of attention to detail that catches what spell-check misses
• Experience at the manager level inside a contract role
• A Grand Rapids grounding, or the adaptability to plant roots quickly
• Roughly 8+ years operating in a similar Customer Service Manager position
• Familiarity with the rhythms of a playfully-serious contract team

For sales marketing teams who've been burned before, Procter & Gamble is the ego-light Grand Rapids, MI partner that finally keeps its promises. We hold space for disagreement, then commit fully once the sales marketing call is made.

Joining us means $76,000 - $117,000, a clear promotion ladder, paid family leave, and mentors invested in your success.

The Procter & Gamble hiring team is moving on qualified applicants without delay.