Senior Customer Success Pro - Growth, Impact & Bonuses

HFF; Oxnard (CA); On-site; USD 111,000 - 172,000; Part time

Benefits offered by this job

Performance bonuses

Comprehensive insurance

Job summary

HFF in Oxnard, CA is hiring a Senior Customer Service Representative to craft compelling customer interactions, drive retention, and grow brand presence. The role emphasizes Verbal Communication and a sharp instinct for what customers want, with an Oxnard base and room to grow.

The position offers a base salary range of $111,000–$172,000 with performance bonuses and comprehensive insurance. Part-time opportunity noted, applying to the next chapter of customer success at HFF.

Qualifications

• Track record of performance-driven work under deadline pressure.
• Fluency in Verbal Communication and delivery.
• Experience with multitasking and change management.
• Reliability to enable manager to stop micro-managing.
• Ability to present to CA-wide audiences without a script.

Responsibilities

• Stand up email sequences that get opened.
• Identify Oxnard accounts at risk of churn and win them back.
• Grow brand awareness through Intercom and Salesforce Service Cloud initiatives.
• Keep the CRM accurate to improve forecast reliability.
• Qualify opportunities so the senior team pursues real revenue.

Skills

Verbal communication

Multitasking

Change management

Reliability

Public speaking (CA audience)

Tools

Intercom

Salesforce Service Cloud

Job description

HFF in Oxnard, CA is hiring a Senior Customer Service Representative to craft compelling customer interactions, drive retention, and grow brand presence. The role emphasizes Verbal Communication and a sharp instinct for what customers want, with an Oxnard base and room to grow.

The position offers a base salary range of $111,000–$172,000 with performance bonuses and comprehensive insurance. Part-time opportunity noted, applying to the next chapter of customer success at HFF.