Senior Customer Service Representative

Energy Innovation Corp; Florida; On-site; USD 97,000 - 147,000; Full time

Benefits offered by this job

Wellness perks

Communication training

Flexible hours

Job summary

HFF in Pembroke Pines, FL is seeking a Senior Customer Service Representative to win through growth-focused work. The role covers event sponsorships, lead-capture initiatives, and turning customer insights into sharper campaign briefs, with a base salary range and wellness perks.

Bring experience with inbound calls, Twilio Flex, and a portfolio demonstrating sales marketing expertise. On-site work in Pembroke Pines, FL is required or relocation is possible.

Qualifications

• Experience with inbound call handling and Twilio Flex.
• On-site work in Pembroke Pines, FL or willingness to relocate.
• Attention to quality and consistency in output.
• Portfolio or work samples showing sales marketing expertise.
• Humility to revise strong opinions when data argues back.

Responsibilities

• Manage event sponsorships and lead-capture programs across Pembroke Pines, FL
• Carry the demo from screen-share to signature in one sitting
• Rewrite the one-pager until a Pembroke Pines stranger gets it in ten seconds
• Cultivate referral channels and strategic partnerships in Pembroke Pines
• A knack for translating customer insights into sharper campaign briefs

Skills

Inbound Call Handling

Twilio Flex

Tools

Twilio Flex

Job description

Growth is a contact sport at HFF, and the Senior Customer Service Representative we want in Pembroke Pines, FL plays to win every quarter. Bring the quietly-relentless energy and 7 years; HFF brings $97,000 - $147,000, a Pembroke Pines base, and room to grow into more.

Key Responsibilities

• Manage event sponsorships and lead-capture programs across Pembroke Pines, FL
• Carry the demo from screen-share to signature in one sitting
• Rewrite the one-pager until a Pembroke Pines stranger gets it in ten seconds
• Cultivate referral channels and strategic partnerships in Pembroke Pines
• A knack for translating customer insights into sharper campaign briefs

What You'll Bring

• Working knowledge of Inbound Call Handling alongside transferable Twilio Flex chops
• Prior experience working on-site in Pembroke Pines, FL, or willingness to relocate
• A keen eye for quality and consistency in your output
• A portfolio or work samples that demonstrate your sales marketing expertise
• The humility to revise strong opinions when the data argues back

Quietly, from Pembroke Pines, HFF has become the craft-obsessed sales marketing partner that FL's most demanding teams refuse to replace. We build psychological safety the boring way: by actually following through on what we say.

Money matters, so we lead with $97,000 - $147,000; then come the wellness perks, the Communication training, and hours you actually control.

Our talent team is live and responsive, screening new resumes as they land.