Senior Customer Service Representative

Filetwigbay; New York (NY); On-site; USD 133,000 - 188,000; Full time

Benefits offered by this job

Mentorship

Benefits package

Job summary

Business Excellence Partners in New York is seeking a Senior Customer Service Representative who treats Freshdesk as a discipline and takes ownership of the role with confidence. The position offers a clear path to influence sales messaging and ROI within a fast-paced environment.

We are offering a competitive salary range of $133,000 to $188,000 for full-time work, plus mentorship, a benefits suite, and room to grow your Twilio Flex into a senior-level capability.

Qualifications

• 6+ years of relevant customer service experience.
• Experience handling customer communications and stakes.
• Ability to frame ROI and communicate value.

Responsibilities

• Test messaging variations and iterate based on performance data.
• Frame ROI for a New York CFO to defend internally.
• Run experiments on sales marketing messaging and keep only what converts.
• Find the fast-growing hook that makes New York prospects lean in.
• Deliver persuasive product demos to buyers and stakeholders.

Skills

Clarity of thought

Prioritization

Calm under pressure

Judgment from experience

Ownership mindset

Job description

Business Excellence Partners treats Freshdesk as a discipline, not a buzzword, and the Senior Customer Service Representative we hire in New York should treat it the same way. Honestly, the draw is the ownership: $133,000 - $188,000 and full-time hours come standard, but the sales marketing reins are the real prize.

Key Responsibilities

• Test messaging variations and iterate based on performance data
• Frame the small-but-mighty ROI a New York, NY CFO can defend internally
• Run experiments on sales marketing messaging and keep only what converts
• Find the fast-growing hook that makes New York, NY prospects lean in
• Deliver persuasive product demos to detail-loving buyers and stakeholders

What You'll Bring

• Clarity of thought that shows up in tidy documentation
• An instinct for prioritization when everything is labeled urgent
• The composure to deliver bad news early and clearly
• Judgment seasoned by at least 6 years of real consequences
• The kind of ownership that treats the company's money like your own

Rooted in New York and restless by nature, Business Excellence Partners keeps reinventing how ServiceNow and Cold Calling fit together. We assume good intent first and ask clarifying questions second, which keeps the detail-focused days drama-free.

Our offer to you: $133,000 - $188,000, a mentor, a benefits suite, and the latitude to grow your Twilio Flex into something senior.

Right now we are scheduling first-round calls for New York, NY-based candidates.