Senior Customer Service Representative

Energy Innovation Corp; Daly City (CA); On-site; USD 124,000 - 190,000; Full time

Benefits offered by this job

Mentor

Benefits plan

Job summary

UnitedHealth Group in Daly City seeks a Senior Customer Service Representative to leverage market research, compelling copywriting, and CRM forecasting. You will collaborate with cross-functional teams, surface risks early, and maintain precise CRM records while forecasting monthly bookings.

The role emphasizes adaptability, attention to detail, and clear communication. Based in Daly City, the team offers mentorship and opportunities for growth within a design-led sales marketing environment,

Qualifications

• Experience with Jira Service Management and Twilio Flex in real-world settings.
• Ability to conduct market research to uncover trends shaping the sales marketing space.
• Maintain accurate CRM records and forecast monthly bookings.

Responsibilities

• Conduct market research to uncover trends shaping the sales marketing space.
• Write copy for ads, emails, and web pages that converts sales marketing traffic.
• Feed sales the Twilio Flex signals that say a buyer is ready now.
• Stand up a patience-driven scoring model the whole team believes.
• Maintain accurate records in the CRM and forecast monthly bookings.

Skills

Market research

Copywriting

CRM forecasting

Risk management

Communication

Adaptability

Attention to detail

Tools

Jira Service Management

Twilio Flex

Job description

We reward hustle, creativity, and QA Monitoring mastery, and our Senior Customer Service Representative role gives you the platform to prove it. Bring the learning-obsessed energy and 6 years; UnitedHealth Group brings $124,000 - $190,000, a Daly City base, and room to grow into more.

Key Responsibilities

• Conduct market research to uncover trends shaping the sales marketing space
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Feed sales the Twilio Flex signals that say a buyer is ready now
• Stand up a Patience-driven scoring model the whole team believes
• Maintain accurate records in the CRM and forecast monthly bookings

What You'll Bring

• Working understanding of both Jira Service Management and Twilio Flex in real-world settings
• A collaborator who makes the senior review feel less like an exam
• The reflex to surface risk before it surfaces itself
• Adaptability and resilience when facing shifting requirements
• The communication discipline to over-share early and trim later
• Hands-on familiarity with Twilio Flex, sharpened by Jira Service Management side projects
• Meticulous attention to detail across every deliverable

Quietly, from Daly City, UnitedHealth Group has become the design-led sales marketing partner that CA's most demanding teams refuse to replace. Growth budgets at UnitedHealth Group are generous because a sharper Jira Service Management you means a stronger team.

Yours for the taking: $124,000 - $190,000, a mentor, a benefits plan, and the room to grow your Patience and Twilio Flex side by side.

Updated on the spot, the UnitedHealth Group hiring team is reviewing in real time.