Senior Customer Success & Messaging Growth Lead – NYC

Filetwigbay; New York (NY); On-site; USD 133,000 - 188,000; Full time

Benefits offered by this job

Mentorship

Benefits package

Job summary

Business Excellence Partners in New York is seeking a Senior Customer Service Representative who treats Freshdesk as a discipline and takes ownership of the role with confidence. The position offers a clear path to influence sales messaging and ROI within a fast-paced environment.

We are offering a competitive salary range of $133,000 to $188,000 for full-time work, plus mentorship, a benefits suite, and room to grow your Twilio Flex into a senior-level capability.

Qualifications

• 6+ years of relevant customer service experience.
• Experience handling customer communications and stakes.
• Ability to frame ROI and communicate value.

Responsibilities

• Test messaging variations and iterate based on performance data.
• Frame ROI for a New York CFO to defend internally.
• Run experiments on sales marketing messaging and keep only what converts.
• Find the fast-growing hook that makes New York prospects lean in.
• Deliver persuasive product demos to buyers and stakeholders.

Skills

Clarity of thought

Prioritization

Calm under pressure

Judgment from experience

Ownership mindset

Job description

Business Excellence Partners in New York is seeking a Senior Customer Service Representative who treats Freshdesk as a discipline and takes ownership of the role with confidence. The position offers a clear path to influence sales messaging and ROI within a fast-paced environment.

We are offering a competitive salary range of $133,000 to $188,000 for full-time work, plus mentorship, a benefits suite, and room to grow your Twilio Flex into a senior-level capability.