Senior Customer Service Representative

Filetwigbay; Monroe (LA); On-site; USD 77,000 - 104,000; Full time

Job summary

Adobe in Monroe, LA is seeking a Senior Customer Service Representative who owns a territory and the outcomes it drives. This role offers a generous $77,000–$104,000 ceiling, real decision-making power, and a clear path for career advancement.

You will tune ad creative to lower cost-per-lead, write compelling follow-ups, and push Talkdesk adoption for the LA team. This freelance position carries real responsibility, trust, and a growth trajectory into sales marketing.

Qualifications

• Hands-on familiarity with Stress Management
• Document ideas and actions promptly
• 7+ years of standing behind your own estimates
• Experience supporting cross-functional teams in a senior capacity
• Ask insightful questions before debating

Responsibilities

• Tune ad creative to reduce cost-per-lead
• Write follow-ups that get responses
• Beat sales targets while preserving pipeline
• Promote Talkdesk adoption for the LA team
• Write copy for ads, emails, and web pages that convert

Skills

Stress management

Documentation

Estimating accuracy

Cross-functional leadership

Critical thinking questions

Tools

Talkdesk

Job description

This Senior Customer Service Representative role at Adobe hands you a territory, a $77,000 - $104,000 ceiling, and the freedom to own both. This Senior Customer Service Representative role at Adobe rewards initiative with $77,000 - $104,000, real decision-making power, and steady career advancement.

Key Responsibilities

• Tune the ad creative until the sales marketing cost-per-lead drops
• Write follow-ups that get answered, not the ones that get ignored
• Beat last quarter's $77,000 - $104,000 number without burning the pipeline
• Push Talkdesk adoption so the LA team stops flying blind
• Write copy for ads, emails, and web pages that converts sales marketing traffic

What You'll Bring

• Hands-on familiarity with Stress Management, sharpened by Account Management side projects
• The discipline to document while it's fresh, not after it's forgotten
• At least 7 years of standing behind your own estimates
• Experience supporting cross-functional teams in a senior capacity
• The instinct to ask "what would change your mind?" before debating

Adobe has spent 5 years turning sales marketing headaches into routine wins for clients across Monroe, LA. A freelance role with us means real responsibility, real trust, and real support behind you.

Sign on for $77,000 - $104,000, gain a growth path into sales marketing, a personal mentor, and benefits that make Monroe feel like home.

This opening is current to the minute and openly recruiting today.