Customer Success Specialist

Egreenservices; Santa Clara (CA); On-site; USD 129,000 - 188,000; Full time

Benefits offered by this job

Robust benefits package

Hands-on mentorship

Job summary

Adobe is seeking a Customer Success Specialist in Santa Clara, CA to drive seamless conversion from interest to invoice and to craft effective cold outreach. You will build a patient, data-driven approach, mentor teammates, and contribute to a highly collaborative team.

You will bring a proven upsell track record, strong attention to detail, and exceptional written communication. The role offers a broad compensation range and a robust benefits package plus hands-on mentorship.

Qualifications

• A communicator who writes the meeting recap nobody asked for but everyone reads.
• Calm under the fun-loving chaos a senior role tends to generate.
• A solid foundation in Upselling, refined over 7+ years.
• The kind of attention to detail that catches what spell-check misses.

Responsibilities

• Steer Adobe prospects from interest to invoice without friction
• Draft the cold-outreach copy that survives a senior buyer's inbox
• Run experiments on sales marketing messaging and keep only what converts
• Feed sales the Cold Calling signals that say a buyer is ready now
• Read the sales marketing market and reposition the offer when it shifts
• Stand up a Patience-driven scoring model the whole team believes
• Translate Omnichannel Support dashboards into stories the sales floor actually uses

Skills

Upselling

Written communication

Calm under pressure

Attention to detail

Job description

The Santa Clara market is crowded; Adobe's next Customer Success Specialist wins by being remembered, not just heard. Step into a Customer Success Specialist position at Adobe where $129,000 - $188,000, team support, and career growth come standard.

Key Responsibilities

• Steer Adobe prospects from interest to invoice without friction
• Draft the cold-outreach copy that survives a senior buyer's inbox
• Run experiments on sales marketing messaging and keep only what converts
• Feed sales the Cold Calling signals that say a buyer is ready now
• Read the sales marketing market and reposition the offer when it shifts
• Stand up a Patience-driven scoring model the whole team believes
• Translate Omnichannel Support dashboards into stories the sales floor actually uses

What You'll Bring

• A communicator who writes the meeting recap nobody asked for but everyone reads
• Calm under the fun-loving chaos a senior role tends to generate
• A solid foundation in Upselling, refined over 7+ years
• The kind of attention to detail that catches what spell-check misses

We started Adobe in a Santa Clara garage because the sales marketing status quo deserved a wildly-collaborative reckoning. At Adobe feedback has a short half-life, delivered close to the moment it can still help.

You get $129,000 - $188,000, a robust benefits suite, and hands-on mentorship aimed at making you a stronger sales marketing professional.

The Adobe team is scaling in Santa Clara, CA, and we are hiring for it now.