Senior Customer Service Representative

Cleveland Clinic; Livonia (MI); Remote; USD 73,000 - 101,000; Full time

Job summary

Cleveland Clinic in Livonia, MI is seeking a seasoned remote role professional to scale demand generation, brand awareness, and measurable revenue. You will manage a $73,000–$101,000 quota, craft webinars, and push Genesys Cloud adoption while collaborating with stakeholders at all levels.

Ideal candidates bring a Cleveland Clinic mindset, experience presenting ideas to executives, and familiarity with MI-specific sales/marketing regulations.

Qualifications

• Bachelor's degree in a related field, or equivalent practical experience.
• Experience at the senior level in a remote role.
• Knowledge of MI-specific regulations relevant to sales marketing work.
• Comfortable presenting ideas to stakeholders at every level.

Responsibilities

• Grow Cleveland Clinic's problem-solving footprint one earned introduction at a time.
• Spot which Livonia accounts are about to churn and win them back.
• Script the webinar that fills the sales marketing top of funnel.
• Build the Delegation report leadership checks before the MI review.
• Push Genesys Cloud adoption so the MI team stops flying blind.
• Carry a $73,000 - $101,000-tier quota and the playbook to hit it.

Skills

Stakeholder presentations

Remote senior experience

MI regulations

Education

Bachelor's degree in related field

Tools

Genesys Cloud

ServiceNow

Job description

Join Cleveland Clinic and help us scale demand generation, brand awareness, and measurable revenue in Livonia, MI. Consider the trade: your 6 years of Inbound Call Handling for $73,000 - $101,000, a remote schedule, and ownership most shops never offer.

Key Responsibilities

• Grow Cleveland Clinic's problem-solving footprint one earned introduction at a time
• Spot which Livonia accounts are about to churn and win them back
• Script the webinar that fills the sales marketing top of funnel
• Build the Delegation report leadership checks before the MI review
• Push Genesys Cloud adoption so the MI team stops flying blind
• Carry a $73,000 - $101,000-tier quota and the playbook to hit it

What You'll Bring

• A Cleveland Clinic mindset: scrappy today, scalable tomorrow
• Comfortable presenting ideas to stakeholders at every level
• Knowledge of MI-specific regulations relevant to sales marketing work
• Bachelor's degree in a related field, or equivalent practical experience
• Experience at the senior level inside a remote role

Cleveland Clinic is a refreshingly-candid Livonia, MI firm where Delegation isn't a department but the entire reason the lights stay on. We protect Fridays for learning, so spend them chasing ServiceNow or Genesys Cloud, your call.

Beyond $73,000 - $101,000, Cleveland Clinic invests in your growth, assigns you a mentor, and lets you flex hours across Livonia, MI as you need.

The Cleveland Clinic team is expanding in Livonia, MI this quarter, and this seat is part of that growth.