Customer Success Manager

Cleveland Clinic; Brooklyn Park (MN); Hybrid; USD 97,000 - 158,000; Full time

Benefits offered by this job

Generous PTO

Job summary

Cleveland Clinic in Brooklyn Park, MN is seeking a Customer Success Manager to convert interest into invoices and drive sales marketing initiatives. You will negotiate pricing, build landing pages, design funnels, and align with a leadership team to forecast quotas.

Expect a hybrid office setup, a clear path to a manager title, and a strong focus on mentorship. The role offers a $97,000 - $158,000 annual range, generous PTO, and opportunities to shape how we engage customers in Minnesota and

Qualifications

• Self-direction and initiative in a fast-paced environment.
• Strong judgment on when to escalate or absorb work.
• Empathy to give constructive feedback and support peers.
• Ability to distinguish urgent incidents from routine operations.
• Knowledge of Minnesota-specific sales regulations and compliance.

Responsibilities

• Read the sales market and reposition offerings as it shifts.
• Negotiate pricing and close deals that meet/exceed quotas.
• Establish Cleveland Clinic in trusted sales conversations with buyers.
• Create and manage a referral program customers want to share.
• Design landing pages and conversion funnels to turn traffic into customers.
• Write copy for ads, emails, and web pages to drive conversions.
• Turn a $97,000 - $158,000 budget into measurable growth.
• Forecast quotas with discipline to support accurate planning.

Skills

Self-direction

Manager judgment

Empathy

Fire drill judgment

MN regulations

Job description

The job is simple to state and hard to do: a Customer Success Manager at Cleveland Clinic turns interest in MN into invoices. Read it as a $97,000 - $158,000 invitation to own sales marketing work in Brooklyn Park, backed by a manager title and 7 years of trust.

Key Responsibilities

• Read the sales marketing market and reposition the offer when it shifts
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Plant Cleveland Clinic in the sales marketing conversations buyers already trust
• Stitch together a referral program Cleveland Clinic customers want to share
• Design landing pages and conversion funnels that turn traffic into customers
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Turn a $97,000 - $158,000 budget into measurable nimble growth
• Pair a $97,000 - $158,000 quota with the discipline to forecast it straight

What You'll Bring

• Self-direction that survives a quiet Slack channel
• Manager-caliber judgment about when to elevate and when to absorb
• The kind of empathy that makes hard feedback land softly
• The judgment to distinguish a fire drill from an actual fire
• Knowledge of MN-specific regulations relevant to sales marketing work

Cleveland Clinic turned a frustration with sales marketing into a scrappy-but-steady business that now serves customers far beyond MN. Mentorship goes both ways at Cleveland Clinic, and seniority never means having all the answers.

Expect $97,000 - $158,000, a hybrid Brooklyn Park office, generous PTO, and leaders who treat your development as a real priority.

Pair your Cross-selling with our Technical Support-heavy team and watch what Cleveland Clinic can build.