Customer Support Specialist

Egreenservices; Oakland (CA); On-site; USD 69,000 - 102,000; Full time

Job summary

Cleveland Clinic is seeking a Customer Support Specialist in Oakland, CA who can rewrite the script to fit California realities. The role centers on renewals, sales support via Twilio signals, and handling objections with confidence, all while building partnerships in the Oakland area.

The candidate should showcase a portfolio or work samples and demonstrate strong phone etiquette, with a track record of independent and collaborative work.

Qualifications

• Proven coaching aptitude and ability to mentor junior staff.
• Portfolio or work samples demonstrating sales/marketing expertise.
• Strong phone etiquette and professional communication in high-volume environments.
• Ability to document processes clearly and maintain tidy records.
• Comfort thriving independently and within a close-knit team.

Responsibilities

• Negotiate renewals before the sales contract goes quiet.
• Feed sales with Twilio Flex signals indicating buyer readiness.
• Field price objections with professional, sales-focused tactics.
• Cultivate referral channels and strategic partnerships in Oakland.
• Win back key accounts previously managed by a former specialist.

Skills

Coaching

Phone Etiquette

Call Center Ops

Delegation

Independence

Documentation

Job description

A Customer Support Specialist who only follows the script will be bored at Cleveland Clinic; we want the one who rewrites it for CA. The proposition holds together — $69,000 - $102,000, 1 years, a CA base, and ownership the rest of the market rarely grants.

Key Responsibilities

• Negotiate renewals before the sales marketing contract goes quiet
• Feed sales the Twilio Flex signals that say a buyer is ready now
• Field objections on price the way a junior pro does it
• Cultivate referral channels and strategic partnerships in Oakland
• Win back the accounts a previous Customer Support Specialist let slip

What You'll Bring

• Comfort being measured against a clear junior bar
• Proven aptitude for Coaching, ideally near Oakland, CA
• Clarity of thought that shows up in tidy documentation
• A portfolio or work samples that demonstrate your sales marketing expertise
• Practical command of Phone Etiquette, with bonus points for Delegation
• Enough Phone Etiquette to be dangerous, enough Call Center Operations to be trusted
• Ability to thrive both independently and as part of a tight-knit team

Cleveland Clinic was founded in Oakland, CA on the idea that sales marketing should be powerful yet refreshingly human-first. Our Oakland team treats every retro like a chance to quietly upgrade how we operate.

Picture $69,000 - $102,000 as the floor, not the ceiling, with growth coaching and a benefits package that actually flexes around your life.

This req is fresh on our board and getting attention from the hiring team today.