Customer Success Manager

Energy Innovation Corp; Carlsbad (NM); Remote; USD 83,000 - 125,000; Full time

Job summary

Cleveland Clinic is seeking a Customer Success Manager to drive pipeline growth and accelerate revenue across Carlsbad, NM. This remote role offers a strong salary range and a supportive environment that values trust and growth.

You will run discovery calls, coach reps, own the funnel end-to-end, and coordinate campaigns and market insights to keep a healthy NM pipeline. Collaboration with stakeholders is key, with a focus on measurable success and customer-centric outcomes.

Qualifications

• 6 years of experience in sales or customer success.
• Willingness to relocate to Carlsbad, NM.
• Strong interpersonal skills and meticulous attention to detail.
• Experience presenting to stakeholders at all levels.

Responsibilities

• Run discovery calls to uncover budget without asking for it.
• Coach junior reps through their first flexible negotiation.
• Run point on trade shows and pop-ups throughout NM.
• Build the campaign calendar that keeps Carlsbad, NM pipeline full year-round.
• Own the funnel from first click to closed-won, top to bottom.
• Conduct market research to uncover trends shaping the sales marketing space.

Skills

Discovery calls

Negotiation coaching

Campaign planning

Market research

Funnel ownership

Stakeholder presenting

Job description

Cleveland Clinic is hiring a Customer Success Manager to drive pipeline growth and accelerate revenue across Carlsbad, NM. Set against the usual sales marketing listings, this remote role at Cleveland Clinic stands out for one reason — it pays $83,000 - $125,000 and trusts you.

Key Responsibilities

• Run discovery calls that uncover budget without asking for it
• Coach junior reps through their first flexible negotiation
• Run point on trade shows and pop-ups throughout NM
• Build the campaign calendar that keeps Carlsbad, NM pipeline full year-round
• Dig into QA Monitoring funnels and fix the step where buyers vanish
• Carry the brand voice into every cold call and every caption
• Conduct market research to uncover trends shaping the sales marketing space
• Own the funnel from first click to closed-won, top to bottom

What You'll Bring

• Prior experience working on-site in Carlsbad, NM, or willingness to relocate
• The kind of attention to detail that catches what spell-check misses
• 6 years of learning when to trust the process and when to break it
• Comfortable presenting ideas to stakeholders at every level
• Self-direction that survives a quiet Slack channel
• Customer-focused outlook with strong interpersonal skills

Our team at Cleveland Clinic is candidly-kind, collaborative, and proud to call Carlsbad, NM home. We onboard you to the sales marketing mission first and the QA Monitoring tooling second, in that order.

Expect a $83,000 - $125,000 base, a growth path with milestones, a mentor who shows up, and benefits that make staying at Cleveland Clinic easy.