Customer Service Manager

CodeCraft Solutions; Grand Forks (ND); Ibrido; USD 67.000 - 103.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity participation

Mentorship from sales leaders

Descrizione del lavoro

CodeCraft Solutions in Grand Forks, ND is hiring a Customer Service Manager to own the full sales cycle from first outreach to signed contract. You will build demand, mentor reps, and lead remote-friendly go-to-market efforts for new products.

The role expects 8+ years in sales marketing, comfort presenting to managers, and a documentation-first mindset. Genesys Cloud experience is a must. Compensation ranges from $67,000 to $103,000, with equity participation and mentorship from senior leaders.

Competenze

• 8+ years navigating the politics that sales marketing work attracts.
• Comfort presenting to manager leadership.
• Hands-on sales marketing experience that holds up to follow-up questions.
• Demonstrated knack for making the documentation-first feel manageable.

Mansioni

• Hand marketing the field intel that sharpens next quarter's ads.
• Mentor junior reps on outreach cadence and objection handling.
• Grow CodeCraft Solutions's goal-oriented footprint one earned introduction at a time.
• Test messaging variations and iterate based on performance data.
• Dig into SLA Management funnels and fix the step where buyers vanish.
• Lead remote-friendly go-to-market efforts for products launching in ND.
• Own the full sales cycle from initial outreach to signed contract.

Conoscenze

Leadership experience

Sales marketing experience

Presentation to leadership

Mentoring

Objection handling

Documentation-first mindset

Remote collaboration

Strumenti

Genesys Cloud

Descrizione del lavoro

Picture yourself as a Customer Service Manager who builds demand, nurtures accounts, and closes business that fuels our growth. Plainly put, CodeCraft Solutions wants 6 years of Genesys Cloud, will pay $67,000 - $103,000, and expects you to own the result.

Key Responsibilities

• Hand marketing the field intel that sharpens next quarter's ads
• Mentor junior reps on outreach cadence and objection handling
• Grow CodeCraft Solutions's goal-oriented footprint one earned introduction at a time
• Test messaging variations and iterate based on performance data
• Dig into SLA Management funnels and fix the step where buyers vanish
• Lead remote-friendly go-to-market efforts for products launching in ND
• Own the full sales cycle from initial outreach to signed contract

What You'll Bring

• Demonstrated comfort presenting to manager leadership
• Hands-on sales marketing experience that holds up to follow-up questions
• Comfort defending a recommendation in front of skeptics
• 8+ years navigating the politics that sales marketing work attracts
• Demonstrated knack for making the documentation-first feel manageable
• Proven leadership experience guiding manager-level initiatives
• The patience to mentor without taking over the keyboard

Where most sales marketing vendors automate the easy parts, CodeCraft Solutions tackles the hard ones, from an unpretentious headquarters in Grand Forks, ND. We hire for character and proudly-nerdy thinking, then trust the rest to follow.

CodeCraft Solutions rewards your refreshingly-candid work with $67,000 - $103,000, equity participation, and mentorship from accomplished sales marketing leaders.

Interviews for Grand Forks, ND candidates are being booked throughout the month.