Senior Revenue & Customer Success Lead (Remote)

Energy Innovation Corp; Brooklyn Park (MN); Remote; USD 87,000 - 124,000; Full time

Job summary

Retail Advantage Group seeks a Senior Customer Service Representative who can drive the revenue engine from a remote role. The position rewards deep experience in sales/marketing, empathy, and process improvement, with a stake in outcomes and a flexible remote rhythm.

Brooklyn Park ties and a strong network are preferred or the ability to build one quickly. The role emphasizes win-back strategies, churn reduction, and translating buyer pain into compelling pitches.

Qualifications

• 7+ years applying empathy in sales/marketing.
• Senior mastery of process improvement.
• Writer's ear for tone in high-stakes emails.
• Comfort being accountable for maker-minded outcomes in remote roles.
• Network in Brooklyn Park or ability to build one from scratch.
• Storytelling instincts that turn data into decisions.

Responsibilities

• Position Retail Advantage Group against competitors with clear, differentiated value props.
• Turn churned sales marketing logos into win-back targets with a plan.
• Trade weekly notes with product on what Brooklyn Park buyers keep requesting.
• Dig into churn reduction funnels and fix the step where buyers vanish.
• Map buyer pain to Retail Advantage Group's pitch deck, slide by slide.

Skills

Empathy in sales

Process improvement

Storytelling

Remote work

Brooklyn Park network

7+ years experience

Job description

Retail Advantage Group seeks a Senior Customer Service Representative who can drive the revenue engine from a remote role. The position rewards deep experience in sales/marketing, empathy, and process improvement, with a stake in outcomes and a flexible remote rhythm.

Brooklyn Park ties and a strong network are preferred or the ability to build one quickly. The role emphasizes win-back strategies, churn reduction, and translating buyer pain into compelling pitches.