Senior Customer Success & Revenue Growth Lead

Community Impact Foundation; Austin (TX); On-site; USD 94,000 - 142,000; Part time

Job summary

Community Impact Foundation seeks a Senior Customer Service Representative in Austin, TX. This part-time role focuses on onboarding, client retention, and driving growth through strategic interactions with sales marketing clients.

You will negotiate pricing, qualify leads, and coordinate campaigns to hit quarterly quotas and KPIs. You bring a growth mindset, clear communication, meticulous attention to detail, and adaptability to a mission-driven team.

Qualifications

• Experience with customer-facing roles and onboarding.
• Ability to communicate effectively across channels.
• Detail-oriented with strong organizational skills.
• Growth-oriented mindset and adaptability.
• Willingness to work in a fast-paced, mission-driven environment.

Responsibilities

• Onboard new sales marketing clients to ensure long-term retention.
• Negotiate pricing and close deals meeting quarterly quotas.
• Qualify inbound leads and route them through the sales funnel.
• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Sell the roadmap impact, not only feature sets.

Skills

Growth mindset

Clear communicator

Attention to detail

Adaptability

Job description

Community Impact Foundation seeks a Senior Customer Service Representative in Austin, TX. This part-time role focuses on onboarding, client retention, and driving growth through strategic interactions with sales marketing clients.

You will negotiate pricing, qualify leads, and coordinate campaigns to hit quarterly quotas and KPIs. You bring a growth mindset, clear communication, meticulous attention to detail, and adaptability to a mission-driven team.