Customer Service Representative

Community Impact Foundation; Huntington Beach (CA); On-site; USD 111,000 - 173,000; Full time

Benefits offered by this job

Equity

Learning stipends

Flexible culture

Job summary

Community Impact Foundation is seeking a Senior Customer Service Representative to own Huntington Beach, CA territory, with a compensation ceiling of $173,000 and equity. The role emphasizes Escalation Management, customer insights, and Salesforce Service Cloud proficiency.

Expect a culture that rewards curiosity and growth, plus learning stipends and a flexible environment. The position offers a clear path to contribute to campaign briefs, improve customer satisfaction, and drive pipeline

Qualifications

• Practical command of Salesforce Service Cloud; Escalation Management bonus.
• Ability to translate customer insights into sharper campaign briefs.
• Experience documenting processes while they’re fresh.

Responsibilities

• Walk the Huntington Beach, CA territory and know it better than the map.
• Translate customer insights into sharper campaign briefs.
• Tune the ad creative to reduce cost per lead.
• Prospect via cold calls, emails, and social selling to fill the remote pipeline.
• Turn cold leads into signed deals in Huntington Beach, CA.

Skills

Escalation Management

Documentation discipline

Customer insights understanding

Tools

Salesforce Service Cloud

Job description

This senior Customer Service Representative role at Community Impact Foundation hands you a territory, a $111,000 - $173,000 ceiling, and the freedom to own both. A senior seat in CA that values Escalation Management, pays $111,000 - $173,000 for 5 years of it, and hands you the wheel early.

Key Responsibilities

• Walk the Huntington Beach, CA territory and know it better than the map
• A knack for translating customer insights into sharper campaign briefs
• Tune the ad creative until the sales marketing cost-per-lead drops
• Prospect via cold calls, emails, and social selling to fill the remote pipeline
• Turn cold sales marketing leads into signed deals across Huntington Beach, CA

What You'll Bring

• The discipline to document while it's fresh, not after it's forgotten
• Practical command of Salesforce Service Cloud, with bonus points for Escalation Management
• A Community Impact Foundation mindset: scrappy today, scalable tomorrow
• Enough Escalation Management to be dangerous, enough Customer Satisfaction Surveys to be trusted

Most of Community Impact Foundation still fits in one Huntington Beach building, and that fun-loving closeness is exactly why its sales marketing work stays sharp. Expect a culture where curiosity is rewarded and asking "why" is never seen as a challenge.

At Community Impact Foundation, $111,000 - $173,000 comes with equity, learning stipends, and a flexible culture built around trust and growth.

Right now in Huntington Beach, the Customer Service Representative chair sits open and the door is unlocked.