Senior Customer Service Rep: Quotes, Orders & Growth

Genuine Parts Company; Omaha (NE); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Paid vacation

Job summary

Motion Industries is seeking a Customer Service Representative II to ensure customer expectations are met. The role involves responding to inquiries, providing quotes, and processing orders, with emphasis on accurate information and timely service.

Responsibilities include placing orders, negotiating price within guidelines, building customer relationships, and supporting inventory management to meet demand. Strong communication and multi-tasking abilities are essential.

Qualifications

• High school diploma or GED with 3–5 years of related experience.
• Strong communication, organization, and detail orientation.
• Ability to multitask and manage time efficiently.
• Basic product knowledge and negotiation skills.
• Reliable and customer-focused with strong computer skills.

Responsibilities

• Responds to customer inquiries, provides quotes, and handles order entry.
• Places orders via phone, fax, email, or counter sales.
• Negotiate pricing within parameters to influence gross profit.
• Builds relationships to drive repeat business and process improvements.
• Ensures inventory is maintained and expedites backorders.
• Determines cost-effective shipping methods and handles returns.

Skills

Reliability

Organization

Attention to detail

Communication

Time management

Multi-tasking

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative II to ensure customer expectations are met. The role involves responding to inquiries, providing quotes, and processing orders, with emphasis on accurate information and timely service.

Responsibilities include placing orders, negotiating price within guidelines, building customer relationships, and supporting inventory management to meet demand. Strong communication and multi-tasking abilities are essential.