Senior Customer Service Rep: Quotes, Orders & Negotiation

USA MOT Motion Industries, Inc.; Jacksonville (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k)

Tuition reimbursement

Vacation

Sick pay

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative II to determine and meet customer expectations. The role involves quotes, order entry, and supporting related customers.

The position requires strong communication, organization, and multitasking abilities, with experience in negotiation and product knowledge. A high school diploma or GED and 3–5 years of related experience are typical qualifications. Healthcare and other benefits are offered.

Qualifications

• Requires a high school diploma or GED with 3–5 years of related experience.
• Strong communication, organization, and attention to detail are essential.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and processes orders.
• Handles more challenging inquiries with experience and training.
• Places orders via phone, fax, email, or in person (counter sales).
• Negotiates sale and purchase prices within defined parameters to influence gross profit.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and process improvements.
• Maintains inventory levels by ordering items as needed for customers.
• May place orders up to $5,000 per line and $10,000 per PO without approval.
• Expedites backorders and may pull inventory for shipment to customers.
• Sourcing products from branch, DC, or supplier inventories.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Time management

Computer skills

Negotiation

Product knowledge

Education

High School diploma or GED

3–5 years related experience

Tools

ERP systems

Job description

Motion Industries is seeking a Customer Service Representative II to determine and meet customer expectations. The role involves quotes, order entry, and supporting related customers.

The position requires strong communication, organization, and multitasking abilities, with experience in negotiation and product knowledge. A high school diploma or GED and 3–5 years of related experience are typical qualifications. Healthcare and other benefits are offered.