Experienced CSR: Quotes, Orders & Negotiation

Genuine Parts Company; Phoenix (AZ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Job summary

Motion Industries is seeking a Customer Service Representative II to determine and meet customer expectations through responsive support, order processing, and pricing negotiations. The role includes handling inquiries, placing orders, and maintaining inventory while building lasting customer relationships.

Ideal candidates will have a high school diploma or GED with 3–5 years of related experience and strong communication, organizational, and computer skills to drive efficient service and

Qualifications

• High school diploma or GED with 3–5 years of related experience.

Responsibilities

• Respond to customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, or walk-in (counter sales).
• Negotiate pricing within set parameters to influence gross profit.
• Build customer relationships to drive repeat business and process improvements.
• Ensure inventory levels are adequate to meet customer demand.
• Determine most cost-effective shipping method for customer orders.

Skills

Reliability

Communication

Multi-tasking

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative II to determine and meet customer expectations through responsive support, order processing, and pricing negotiations. The role includes handling inquiries, placing orders, and maintaining inventory while building lasting customer relationships.

Ideal candidates will have a high school diploma or GED with 3–5 years of related experience and strong communication, organizational, and computer skills to drive efficient service and