Senior Customer Service Rep

AppleOne Employment Services; Redmond (WA); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Statutory sick pay

Job summary

AppleOne Employment Services is seeking a Senior Customer Service Representative to support insurance-related operations in a high-volume, detail-driven environment. The role combines customer service with precise data entry across multiple systems, demanding accuracy and strong technical aptitude.

You will handle inbound calls, verify details with agents, and respond to emails while maintaining organized records. Remote, hybrid, or onsite options are available for Bellevue-area candidates.

Qualifications

• 3+ years of data entry, clerical support, customer service, contact center operations, or related field.
• Typing speed of 8,000 keystrokes per hour with high accuracy.
• Strong ability to navigate multiple programs, databases, screens and applications.

Responsibilities

• Perform high-volume data entry into insurance tracking systems with speed and accuracy.
• Review records and customer information for completeness and accuracy.
• Navigate databases and tools to enter, update, and verify information.

Skills

Data entry

Customer service

Typing speed

Attention to detail

Education

High school diploma

Tools

Microsoft 365

Insurance tracking systems

Job description

Job Summary

We are seeking a Senior Customer Service Rep for a temp-to-hire opportunity supporting insurance-related operations in a high-volume, detail-driven environment. This role is ideal for a customer service and data entry professional who is accurate, technically capable, and comfortable working across multiple systems while maintaining excellent attention to detail.

This position offers the opportunity to join a supportive, team-oriented environment where accuracy, consistency, and professionalism are valued. You will work with leadership and peers who support training, process clarity, and day-to-day success. Candidates who enjoy organized workflows, reliable schedules, and the opportunity to build long-term stability in insurance operations will find this role especially appealing.

Key Responsibilities

• Perform high-volume data entry into insurance tracking systems while maintaining strong speed and accuracy.
• Review records, documentation, and customer information for completeness, consistency, and accuracy.
• Navigate multiple databases, applications, and communication tools to enter, update, and verify information.
• Handle inbound customer calls and respond professionally to questions, requests, and service needs.
• Make outbound calls to insurance agents and brokers to verify details and obtain missing information.
• Respond to emails and electronic requests while maintaining organized records and documentation standards.

Compensation and Benefits

• Job type: Temp-to-hire.
• Pay: $22 to $25 per hour, depending on experience.
• Salary range provided: $50,000 to $55,000 per year.
• Schedule: Monday through Friday, 8-hour shifts.
• Available shifts: 5:45 AM to 2:15 PM Pacific Time or 8:30 AM to 5:00 PM Pacific Time.
• Location: Bellevue or Redmond, WA area.
• Work arrangement: Remote, hybrid, or onsite options available for Bellevue-area candidates.
• Remote work is available nationwide, excluding California, New York, New Jersey, and Ohio.

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Perform detailed data entry and record updates in insurance-related systems.
• Support customer, agent, and broker communication by phone and email.
• Verify, correct, and maintain accurate documentation across multiple systems.
• Balance data entry, customer support, and administrative tasks while meeting productivity standards.
• At least 3 years of experience in data entry, clerical support, customer service, contact center operations, or a related field.
• Minimum typing speed of 8,000 keystrokes per hour with strong accuracy.
• Completed typing assessment certificate showing both keystrokes per hour and accuracy.
• Strong ability to navigate multiple programs, databases, screens, and applications at the same time.
• Working knowledge of Microsoft 365, including Outlook, Teams, and Excel.
• Exceptional attention to detail with the ability to identify errors, discrepancies, and incomplete information.
• Strong technical aptitude and ability to learn unfamiliar software and systems quickly.
• Clear, professional phone and email communication skills.
• Ability to maintain accuracy and productivity in a high-volume, process-driven environment.
• Strong organizational skills and ability to manage competing priorities.
• High school diploma or equivalent.

Preferred Qualifications

• Experience in insurance operations, policy administration, claims, or insurance verification.
• Experience in healthcare administration, medical records, patient registration, or healthcare insurance verification.
• Background in data processing, records management, or document-intensive administrative work.
• Contact center or office experience involving substantial data entry and frequent system navigation.
• Experience working in regulated, accuracy-focused environments where documentation quality is essential.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.