2nd Shift CSR & Data Entry Specialist

AppleOne Employment Services; Mount Pleasant (SC); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Temp-to-hire

Evenings shift

Weekend availability

Job summary

AppleOne Employment Services in Mount Pleasant, SC is seeking a 2nd Shift CSR & Data Entry Specialist to support an insurance operations team. This temp-to-hire role combines customer service, data entry, and records management in a structured environment. You will handle inquiries, process transactions, enter and organize documents, and coordinate handoffs between shifts, ensuring accuracy and timely reporting.

The schedule runs 4:00 p.m. to 12:00 a.m.

Qualifications

• 1 to 2 years of relevant administrative, customer service, data entry or operations support experience.
• Strong attention to detail and accuracy when entering information and maintaining records.
• Professional customer service skills with the ability to answer questions and address concerns clearly.
• Ability to manage competing priorities, meet deadlines, and follow established procedures.
• Dependable, responsible, and comfortable working independently during second-shift hours.
• Availability to work the full rotating schedule, including weekends and holidays.

Responsibilities

• Respond to customer questions and inquiries, resolving routine concerns professionally and efficiently.
• Process transactions, transfers, execution reports, and signed documentation accurately and on time.
• Enter, scan, organize, and maintain records while following established documentation requirements.
• Monitor time-sensitive transaction items, including high-value bond application procedures, and escalate pending issues when needed.
• Communicate unresolved items, pending requests, and key updates to management and the incoming shift.
• Prepare transaction reports for operations and accounting and assist with deadline-driven team projects.

Skills

Data entry

Customer service

Attention to detail

Time management

Shift work

Team coordination

Job description

Job Summary

The 2nd Shift CSR & Data Entry Specialist is a temp-to-hire opportunity in Mount Pleasant, SC for a dependable administrative professional who enjoys balancing customer service, data entry, transaction processing, and accurate recordkeeping. This role supports an established insurance operations team in a structured, process-driven environment where accuracy, professionalism, and reliable shift coverage are highly valued. The position is ideal for someone who takes pride in getting details right, communicating clearly, and helping ensure smooth handoffs between shifts. Candidates can expect a team-oriented setting with clear procedures, supportive management, and the opportunity to build long-term stability through a temp-to-hire path. This is a strong fit for someone seeking steady second-shift work with responsibility, consistency, and the chance to contribute to an important operational function.

Key Responsibilities

• Respond to customer questions and inquiries, resolving routine concerns professionally and efficiently.
• Process transactions, transfers, execution reports, and signed documentation accurately and on time.
• Enter, scan, organize, and maintain records while following established documentation requirements.
• Monitor time-sensitive transaction items, including high-value bond application procedures, and escalate pending issues when needed.
• Communicate unresolved items, pending requests, and key updates to management and the incoming shift.
• Prepare transaction reports for operations and accounting and assist with deadline-driven team projects.

Compensation and Benefits

• Compensation: $20.00 to $23.00 per year.
• Job type: Temp-to-hire.
• Schedule: 4:00 p.m. to 12:00 a.m., rotating four days on and two days off.
• Availability required for weekends and holidays.

Required Qualifications and Skills

• Process customer inquiries, transaction requests, transfers, and related documentation.
• Perform frequent data entry, scanning, report preparation, and record maintenance.
• Support shift handoffs by communicating pending items, unresolved issues, and priority updates.
• Follow established procedures and escalation guidelines for time-sensitive operational items.
• 1 to 2 years of relevant administrative, customer service, data entry or operations support experience.
• Strong attention to detail and accuracy when entering information and maintaining records.
• Professional customer service skills with the ability to answer questions and address concerns clearly.
• Ability to manage competing priorities, meet deadlines, and follow established procedures.
• Dependable, responsible, and comfortable working independently during second-shift hours.
• Availability to work the full rotating schedule, including weekends and holidays.

Preferred Qualifications

• Experience in insurance, financial services, operations, data entry, document processing, or transaction processing.
• Prior experience working in a shift-based environment with handoff responsibilities.
• Familiarity with high-volume records processing, document scanning, or account documentation workflows.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.