Insurance Support Representative

AppleOne Employment Services; Nashville (TN); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Ownership Plan

Hybrid work schedule after training

Training and licensing support

3 weeks PTO plus paid holidays

Job summary

AppleOne Employment Services in Nashville, TN seeks an Insurance Support Representative for a temp-to-hire position. You will assist clients with policy questions, documentation, and account updates while supporting Account Managers in a fast-paced insurance environment.

Qualified candidates have 3–5 years of customer support experience and possess strong communication and organizational skills. Training and licensing support are provided, with a path to advanced roles and long-term career

Qualifications

• 3 to 5 years of experience in customer support, client care, call center, insurance support, or a related service role.

Responsibilities

• Assist clients with insurance policy questions, account updates, documentation, and general service needs.
• Respond to client inquiries by phone and email with professionalism, accuracy, and timely follow-up.
• Gather required information, process documentation, and maintain accurate client records.
• Support Account Managers with day-to-day client service tasks and account-related requests.
• Communicate clearly with clients and internal team members to help resolve issues efficiently.
• Deliver high-quality customer service in a fast-paced, team-oriented insurance environment.

Skills

Customer service

Communication

Attention to detail

Team collaboration

Job description

Job Summary

We are seeking an Insurance Support Representative for a temp-to-hire opportunity in Nashville, TN. This role is a strong fit for a dependable, service-focused professional who enjoys helping clients, solving problems, and building a long-term career in the insurance industry. The Insurance Support Representative will assist clients with policy questions, documentation, account updates, and general service needs while partnering closely with Account Managers. This is a fast-paced, collaborative, and supportive environment where leadership invests in training, licensing support, internal promotion, and long-term career growth. This opportunity offers stability, professional development, and a clear path forward. For candidates who are not currently licensed, certain positions include support in obtaining a Property & Casualty license within 90 days. Successful team members may have the opportunity to advance into a Personal Lines Account Manager role with significant long-term earning potential.

Key Responsibilities

• Assist clients with insurance policy questions, account updates, documentation, and general service requests.
• Respond to client inquiries by phone and email with professionalism, accuracy, and timely follow-up.
• Gather required information, process documentation, and maintain accurate client records.
• Support Account Managers with day-to-day client service tasks and account-related requests.
• Communicate clearly with clients and internal team members to help resolve issues efficiently.
• Deliver high-quality customer service in a fast-paced, team-oriented insurance environment.

Compensation and Benefits

• Pay range: $18.00 to $18.50 per hour.
• Job type: Temp-to-hire.
• Location: Nashville, TN.
• Industry-leading compensation plus performance incentives.
• Guaranteed compensation increases.
• 401(k) with a 5% dollar-for-dollar company match.
• Employee Stock Ownership Plan.
• Long-term earning potential with a path to advance into a Personal Lines Account Manager role and work toward $100K+ income potential.
• 100% employer-paid medical, dental, life, and disability insurance.
• Generous HSA contributions.
• 3 weeks of PTO plus paid holidays.
• Hybrid work schedule after training and evaluation.
• Support with obtaining a Property & Casualty license for positions where licensing is required.
• Career advancement opportunities with a company that promotes from within.

Required Qualifications and Skills

• Assist clients with insurance-related questions, documentation, and service needs.
• Support Account Managers with client account maintenance and follow-up.
• Handle phone and email communication in a professional call center or customer support environment.
• Maintain accurate records and process policy-related information with attention to detail.
• 3 to 5 years of experience in customer support, client care, call center, insurance support, or a related service role.
• Strong verbal and written communication skills.
• Ability to provide accurate, timely, and professional client service by phone and email.
• High attention to detail with strong organizational and follow-up skills.
• Comfortable working in a fast-paced, collaborative team environment.
• Dependable, motivated, and eager to learn the insurance industry.
• Ability to obtain a Property & Casualty license within 90 days if not currently licensed.

Preferred Qualifications

• Previous experience in the insurance industry, personal lines insurance, or agency support.
• Active Property & Casualty license.
• Experience supporting Account Managers or handling policy documentation and client service requests.
• Interest in growing into a Personal Lines Account Manager role.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.