Customer Account Resolution Spec.

AppleOne Employment Services; Renton (WA); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Paid training

Supportive leadership

Collaborative team environment

Advancement opportunities

Job summary

AppleOne Employment Services in Renton/Tukwila, WA is seeking a Customer Account Resolution Specialist for a direct-hire, onsite role. This full-time position handles account inquiries, payments, documentation, and issue resolution to support customers and sustain long-term careers in customer support.

This role offers paid training, supportive leadership, and a clear path for career development within a mission-driven technology organization.

Qualifications

• Provide customer support for account inquiries, payments, documentation, and issue resolution.
• Manage inbound and outbound customer communications across multiple channels.
• Research account information and document customer interactions accurately.
• Support payment arrangements and account adjustments within established guidelines.
• Less than 1 year of experience required.
• Customer service, call center, account support, or administrative experience is helpful.
• Strong verbal and written communication skills.
• Ability to remain professional, patient, and solution-focused during customer interactions.
• Strong attention to detail and accuracy when reviewing account information and documentation.
• Comfortable using computer systems, online tools, and customer account platforms.
• Dependable, organized, and able to work in a fast-paced onsite environment.
• Willingness to learn, accept coaching, and grow within the organization.

Responsibilities

• Answer incoming customer service calls with professionalism.
• Assist customers with account questions and updates.
• Research and resolve customer concerns with documented outcomes.
• Conduct outbound follow-up via phone, email, mail, and online.
• Review account information for accuracy and completeness.
• Negotiate payment arrangements within guidelines.

Skills

Customer support

Call center

Account support

Administrative experience

Communication skills

Attention to detail

Tools

CRM systems

Job description

Job Summary

We are seeking a Customer Account Resolution Specialist for a direct hire, onsite opportunity in the Renton/Tukwila, WA area. This full-time role is a great fit for someone who enjoys helping customers, solving account-related issues, and building a long-term career in customer support and call center operations.

This opportunity offers paid training, supportive leadership, and a collaborative team environment where employees are encouraged to learn, grow, and advance. You will join a mission-driven technology organization focused on improving transportation safety, sustainability, and efficiency for communities nationwide.

As a Customer Account Resolution Specialist, you will be the first point of contact for customers and will assist with account inquiries, payment processing, documentation, follow-up communication, and issue resolution. This is an excellent opportunity for a dependable, detail-oriented professional who wants stability, meaningful work, and a clear path for career development.

Key Responsibilities

• Answer incoming customer service calls with professionalism, empathy, and a customer-first approach.
• Assist customers with account questions, account updates, payment processing, and account maintenance.
• Research and resolve customer concerns while accurately documenting interactions and outcomes.
• Conduct outbound follow-up calls and respond to customer communications by phone, email, mail, and online channels.
• Review account information, notices, and supporting documentation for accuracy and completeness.
• Negotiate payment arrangements and fee adjustments within established guidelines.

Compensation and Benefits

• Direct hire opportunity.
• Annual salary: $48,000.
• Full-time schedule, 40 hours per week.
• Monday through Saturday availability required.
• Onsite position in Tukwila, WA.
• Paid training provided.
• No industry experience required.
• Competitive compensation and benefits package.
• Supportive leadership and collaborative team culture.
• Advancement opportunities within a growing organization.

Required Qualifications and Skills

• Provide customer support for account inquiries, payments, documentation, and issue resolution.
• Manage inbound and outbound customer communications across multiple channels.
• Research account information and document customer interactions accurately.
• Support payment arrangements and account adjustments within established guidelines.
• Less than 1 year of experience required.
• Customer service, call center, account support, or administrative experience is helpful.
• Strong verbal and written communication skills.
• Ability to remain professional, patient, and solution-focused during customer interactions.
• Strong attention to detail and accuracy when reviewing account information and documentation.
• Comfortable using computer systems, online tools, and customer account platforms.
• Dependable, organized, and able to work in a fast-paced onsite environment.
• Willingness to learn, accept coaching, and grow within the organization.

Preferred Qualifications

• Previous call center, customer care, billing, payment processing, or account resolution experience.
• Experience communicating with customers by phone, email, mail, or online channels.
• Interest in building a long-term career in customer support, operations, or account services.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.