Senior Customer Service & Order Specialist

Motion; Gary (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Motion Industries in Gary, IN is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You will respond to inquiries, provide quotes, process orders by phone, email, or in person, and help maintain inventory to support timely shipments.

You may guide less experienced reps, negotiate pricing within company parameters to protect gross profit, and resolve issues to drive repeat business.

Qualifications

• Typically requires a high school diploma or GED and 3–5 years of related experience.
• Excellent communication skills including written, verbal, and listening.
• Strong negotiation skills and basic product knowledge.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Negotiates pricing within parameters to influence gross profit.
• Maintains inventory levels to support customer orders and expeds backorders when needed.
• Builds customer relationships to drive repeat business and resolve issues.
• Assists less experienced Customer Service Representatives.

Skills

Reliability

Communication

Multi-tasking

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Gary, IN is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You will respond to inquiries, provide quotes, process orders by phone, email, or in person, and help maintain inventory to support timely shipments.

You may guide less experienced reps, negotiate pricing within company parameters to protect gross profit, and resolve issues to drive repeat business.