Customer Service Specialist II — Order & Sales Support

Motion Industries; Fort Wayne (IN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Paid vacation and holidays

Job summary

Motion Industries in Fort Wayne, IN is seeking a Customer Service Representative II under general supervision to accurately determine and meet customer expectations. The role may guide less experienced reps or support specific customers.

The position handles inquiries, quotes, order entry, and ensures profitability through pricing negotiation while maintaining appropriate inventory levels and delivering reliable service.

Qualifications

• High school diploma or GED with 3–5 years related experience.
• Excellent written and verbal communication.
• Ability to multi-task and manage time effectively.
• Strong negotiation and basic product knowledge.

Responsibilities

• Answer customer inquiries, provide quotes, and enter orders.
• Process orders by phone, fax, email, or counter sales.
• Negotiate pricing within approved parameters to influence gross profit.
• Place orders up to $5,000 per line and $10,000 per PO without approval.
• Maintain inventory levels and expedite backorders.
• Assist less experienced reps and support specific customers.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Fort Wayne, IN is seeking a Customer Service Representative II under general supervision to accurately determine and meet customer expectations. The role may guide less experienced reps or support specific customers.

The position handles inquiries, quotes, order entry, and ensures profitability through pricing negotiation while maintaining appropriate inventory levels and delivering reliable service.