Senior Customer Service & Order Specialist

Genuine Parts Company; Evansville (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Motion Industries, a subsidiary within Genuine Parts Company, is seeking a Customer Service Representative II to determine and meet customer expectations. You will respond to inquiries, provide quotes, and process orders, shaping profitability through pricing decisions and efficient service.

The role emphasizes reliability, communication, multi-tasking, and strong product knowledge. You will support inventory control, orders, and customer relations in a fast-paced environment.

Qualifications

• Typically requires a high school diploma or GED and three to five years of related experience.
• Reliability, organization, and attention to detail are essential.
• Excellent written and verbal communication skills, plus listening ability.
• Ability to multi-task and manage time effectively.
• Strong computer skills and negotiation abilities.
• Basic knowledge of products and pricing.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in.
• Influences gross profit by negotiating sale and purchase prices within parameters.
• Adjusts non-contract pricing to meet customer needs while maximizing profit.
• Builds relationships to drive repeat business and improve processes.
• Manages inventory levels and expedites backorders as needed.
• Determines cost-effective shipping methods for customer orders.
• May handle customer returns and support specific customers.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries, a subsidiary within Genuine Parts Company, is seeking a Customer Service Representative II to determine and meet customer expectations. You will respond to inquiries, provide quotes, and process orders, shaping profitability through pricing decisions and efficient service.

The role emphasizes reliability, communication, multi-tasking, and strong product knowledge. You will support inventory control, orders, and customer relations in a fast-paced environment.