Customer Service & Order Specialist

USA MOT Motion Industries, Inc.; Fairmont (WV); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Motion Industries is seeking a Customer Service Representative II to ensure customer expectations are accurately determined and fully met. You may guide less experienced reps and support designated customers while handling order entry, quotes, and inquiries.

The role requires clear communication, multitasking, and negotiation skills, with a focus on service quality and profitability. This position is typically office-based with opportunities for growth and cross-functional support.

Qualifications

• Requires a high school diploma or GED with 3–5 years of related experience or equivalent.
• Excellent communication across written, verbal, and listening channels.
• Strong computer skills and ability to use standard business software.

Responsibilities

• Take orders by phone, fax, email, or walk-in to ensure accuracy and timely processing.
• Negotiate sale and purchase prices within defined parameters to influence gross profit.
• Adjust non-contract pricing to meet customer needs while maximizing MI profit.
• Build relationships to drive repeat business and improve processes.
• Maintain appropriate inventory levels to fulfill customer orders.

Skills

Communication

Multitasking

Computer skills

Negotiation

Product knowledge

Attention to detail

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative II to ensure customer expectations are accurately determined and fully met. You may guide less experienced reps and support designated customers while handling order entry, quotes, and inquiries.

The role requires clear communication, multitasking, and negotiation skills, with a focus on service quality and profitability. This position is typically office-based with opportunities for growth and cross-functional support.