Senior Customer Service & Order Orchestration Specialist

PCA; Landisville (PA); On-site; USD 42,000 - 65,000; Full time

Job summary

PCA is seeking a Senior Customer Service Representative to provide exceptional service to customers, manage orders from entry to delivery, and coordinate with sales, production, and shipping teams. You will address inquiries on availability, pricing, and freight, monitor orders, and resolve billing or order issues while maintaining organized customer records.

The role requires strong communication, problem-solving, and collaboration skills in a fast-paced environment.

Qualifications

• Education equivalent to high school diploma required.
• Experience: 5 years in customer service with order handling and strong customer relationships.
• Proficient with MS Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track orders through scheduling.
• Coordinate communication with internal departments to ensure on-time delivery and invoicing accuracy.
• Respond to customer inquiries on product availability, pricing, freight rates, and delivery dates.
• Resolve complaints and billing adjustments, and escalate when needed.
• Maintain organized customer files and manage inventory and audits as required.

Skills

Customer service excellence

Relationship building

Active listening

Analytical skills

Written & verbal communication

Organizational skills

Team collaboration

Time management

Education

High school diploma

Associates degree coursework

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

PCA is seeking a Senior Customer Service Representative to provide exceptional service to customers, manage orders from entry to delivery, and coordinate with sales, production, and shipping teams. You will address inquiries on availability, pricing, and freight, monitor orders, and resolve billing or order issues while maintaining organized customer records.

The role requires strong communication, problem-solving, and collaboration skills in a fast-paced environment.