Supply Chain & Customer Experience Specialist

Packaging Corp. Of America; Atlanta (GA); On-site; USD 55,000 - 70,000; Full time

Job summary

Packaging Corporation of America (PCA) is seeking a Supply Chain Specialist to deliver superior service, respond to product availability and pricing inquiries, and monitor orders through scheduling. You will coordinate with sales, production, and shipping to ensure on-time delivery and accurate invoicing.

The role requires 5+ years in customer service or a bachelor’s degree, strong communication skills, and experience with order entry systems.

Qualifications

• Bachelor’s degree or 5+ years experience in a customer service role.
• Demonstrated proficiency with Microsoft Word, Excel, and Outlook.
• Strong verbal communication skills with the ability to network and build relationships with individuals of various experience and corporate levels both within and outside of the company.
• Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system and maintaining / building strong positive customer business relationships.

Responsibilities

• Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery, and accurate invoicing.
• Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
• Serve as a link between the customer, sales, and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
• Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed.

Skills

Customer service

Verbal communication

Relationship building

Education

Bachelor’s degree

Tools

Microsoft Word

Excel

Outlook

Job description

Packaging Corporation of America (PCA) is seeking a Supply Chain Specialist to deliver superior service, respond to product availability and pricing inquiries, and monitor orders through scheduling. You will coordinate with sales, production, and shipping to ensure on-time delivery and accurate invoicing.

The role requires 5+ years in customer service or a bachelor’s degree, strong communication skills, and experience with order entry systems.