Customer Service Specialist – Fast-Paced Manufacturing

Packaging Corporation; Marshfield (WI); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

401k with company match

Medical, dental, and vision

Job summary

Packaging Corporation of America (PCA) is seeking a Customer Service Representative to provide superior service by handling inquiries on product availability, pricing, freight rates, and order statuses. You will coordinate with Sales, Production, and other internal teams to ensure timely delivery, accurate invoicing, and efficient problem resolution.

The role requires at least a high school diploma and 2 years in customer service with order entry experience.

Qualifications

• Education equivalent to high school diploma required.
• Two years' experience in a customer service role with experience handling customer orders on an order entry system, and maintaining/building strong positive customer relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track assigned orders through to scheduling.
• Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
• Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
• Maintain organized customer files.
• Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.
• Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end.

Skills

Customer service

Communication

Organizational skills

Analytical skills

Teamwork

Multitasking

Education

High school diploma

Associates degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Packaging Corporation of America (PCA) is seeking a Customer Service Representative to provide superior service by handling inquiries on product availability, pricing, freight rates, and order statuses. You will coordinate with Sales, Production, and other internal teams to ensure timely delivery, accurate invoicing, and efficient problem resolution.

The role requires at least a high school diploma and 2 years in customer service with order entry experience.