Senior Customer Service & Order Fulfillment Lead

Packaging Corporation; Salunga (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

Packaging Corporation is seeking a Senior Customer Service Representative to provide superior service to customers, handle inquiries about product availability, pricing, freight rates, and delivery dates, receive new orders, and monitor status of current orders. You will resolve billing issues and support larger, more complex customer accounts.

The role requires strong communication, organizational skills, and the ability to coordinate with design, sales, and production teams to meet customer

Qualifications

• Education equivalent to high school diploma required.
• Five (5) years' previous work experience in a customer service role with experience handling customer orders on an order entry system.
• Strong working knowledge of Microsoft Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track assigned orders through scheduling with internal coordination.
• Communicate account activity to Sales Representatives and internal departments.
• Coordinate requests for product specifications, availability, shipping, quotes, and samples.
• Act as a link between the customer and design, sales, and production teams to meet requirements including scheduling production and delivery dates.
• Maintain organized customer files.
• Investigate and resolve customer complaints including billing issues.
• Manage on-hand inventory levels and reconcile with orders, forecasts and schedules.
• Provide direction and support to other customer service representatives as needed.

Skills

Customer service

Order processing

Relationship building

Active listening

Analytical skills

Communication

Time management

Team collaboration

Education

High school diploma

Associate degree / accounting coursework

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Packaging Corporation is seeking a Senior Customer Service Representative to provide superior service to customers, handle inquiries about product availability, pricing, freight rates, and delivery dates, receive new orders, and monitor status of current orders. You will resolve billing issues and support larger, more complex customer accounts.

The role requires strong communication, organizational skills, and the ability to coordinate with design, sales, and production teams to meet customer