Senior Customer Service & Order Management Lead

Trane Supply; Charlotte, Northern (NC, KY); Hybrid; USD 53,000 - 74,000; Full time

Benefits offered by this job

Health insurance

401K matching

Education reimbursement

Paid time off

Job summary

Trane Technologies operates as a global leader in climate solutions and is hiring a Sr. Customer Service Order Management specialist in Charlotte.

You will serve as the primary link between customers and supply chain, guiding end-to-end activities from pre-order inquiries to shipment and post-delivery support. In this role you will coordinate with shipping, engineering, and sales teams, use Oracle ERP and CRM tools, and drive improvements in processing accuracy and customer satisfaction.

Qualifications

• Associate degree in Business, Supply Chain, or Finance required; Bachelor’s Degree highly preferred.
• 5–7 years of proven success in customer service or account management, ideally within a manufacturing or aftermarket environment.
• Hands-on experience with ERP systems (Oracle preferred) and CRM platforms.
• Exceptional communication, detail-oriented problem-solving, and the ability to manage high-volume transactions in a fast-paced setting.

Responsibilities

• Strategic Pre-Order Support: Consult with customers on pricing, technical specifications, and custom product solutions to deliver accurate proposals and quotes.
• Fulfillment Coordination: Manage the end-to-end flow from receipt to shipment; update promise dates and monitor progress through internal operating systems.
• Cross-Functional Coordination: Partner with shipping, engineering, and sales offices to maximize delivery performance and resolve complex inquiries.
• Systems Expert: Utilize Oracle and advanced sales communication tools to maintain high-quality data integrity and efficient order fulfillment.
• Operational Excellence: Process claims and returns (CRA) efficiently in line with company policy while maintaining a high standard of professional service.
• Technical Advocacy: Act as a first-line resource for product questions, referring specialized technical needs to the appropriate channels to ensure accuracy.
• Process Improvement: Participate in MDI (Managing for Daily Improvement) sessions to identify trends and implement solutions that increase processing consistency.

Education

Associate degree in Business, Supply Chain, or Finance

Bachelor’s Degree highly preferred

Tools

Oracle ERP

CRM platforms

Job description

Trane Technologies operates as a global leader in climate solutions and is hiring a Sr. Customer Service Order Management specialist in Charlotte.

You will serve as the primary link between customers and supply chain, guiding end-to-end activities from pre-order inquiries to shipment and post-delivery support. In this role you will coordinate with shipping, engineering, and sales teams, use Oracle ERP and CRM tools, and drive improvements in processing accuracy and customer satisfaction.