Order Management Representative

CFO Trane U.S. Inc.-CFO; La Crosse (WI); Hybrid; USD 32,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Job summary

Trane Technologies seeks a customer service professional to serve as the primary contact for Parts & Supply, Order Management, handling high-volume orders and guiding customer relationships.

You will answer queries, coordinate with cross-functional teams, and monitor orders, while applying data analysis and MS Office skills to improve processes and deliver reliable service.

Qualifications

• Associate's or bachelor's degree required; 1+ year in a customer service role.
• Alternative: 5+ years in related customer service role in lieu of degree.
• Industry knowledge strongly preferred.
• Proficiency with MS Office Suite required.
• Ability to work in a team and independently.

Responsibilities

• Develop and maintain positive relationships with internal and external customers.
• Answer queries via case management tools, e-mail, and other digital methods regarding parts orders.
• Collaborate with other customer associates and functional groups to ensure timely answers.
• Attend customer service-related projects such as MDI (Monitoring for Daily Improvement).
• Check availability of parts or equipment and locate parts; process orders.
• Work cross-functionally to expedite orders.
• Coordinate with planning, operations, and field to meet promise dates.
• Manage open orders, monitor reports, and keep customers informed.
• Collaborate with stakeholders to meet customer demands.
• Demonstrate sound judgment, problem solving, and professional attitude.
• Support process improvements and continuous learning.
• Other duties as assigned by order management team leader.

Skills

Customer service

Data analysis

MS Office

Teamwork

Prioritization

Industry knowledge

Education

Associate's or Bachelor's degree

Tools

MS Office Suite

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's in it for you: Serve as the primary contact point for all external and internal customers interacting with the Parts & Supply, Order Management department in a high volume, transactional environment. This position is the first contact our customers have with the organization and thus sets the tone for the relationship going forward. This position is the customer's primary link to all other areas of the company and is directly involved in judgment decisions affecting processing and researching customer orders.

What you will do:

• Develop and maintain positive working relationships with both internal and external customers.
• Answer queries via case management tools, e-mail, and other digital methods regarding parts orders.
• Work with other customer associates of different levels as well as other functional groups to ensure that customers' questions and concerns are answered timely and thoroughly.
• Attend customer service-related projects such as MDI (Monitoring for Daily Improvement).
• Check availability of parts or equipment, including part components Locate parts and process orders on behalf of external customers.
• Work cross functionally to expedite orders.
• Work with planning, operations, and the field to ensure that promise dates are met.
• Manage assigned open orders, monitor reports, and act on the information to ensure customers are kept informed of their orders.
• Collaborate with cross-functional stakeholders as necessary to meet the customers' demands.
• Exemplify proper judgment, problem solving, and decision making with a friendly and professional attitude, while always keeping the best interest of the customer and the organization in mind.
• Assist in and support the development of process improvements and continuous learning.
• Other duties as assigned by order management team leader.

What you will bring:

• Associate's or bachelor's degree with 1+ years of experience in a customer service role desired.
• In lieu of a degree, 5+ years of experience in a related customer service role may be considered.
• Industry knowledge highly preferred.
• Demonstrated ability to work effectively in a team environment as well as independently.
• Must be able to perform and/or understand basic data analysis as it pertains to customer service and order management.
• Proficiency with MS Office Suite (Excel, Word, PowerPoint, Access, Outlook) required.
• Must have a positive attitude and be energetic and customer centric with a focus on building relationships with customers, teammates, and other functional teams.
• Ability to prioritize work based on customer need and multi-task in a high volume, transactional environment required.
• Must maintain professionalism at all times with customers, coworkers and other functional teams.

Annual Base Salary Range or Hourly Base Pay Range: $31,600.00 - $64,700.00 Compensation Type: Exception Hourly Incentive Eligible: No Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role: No The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well-being of our employees, customers, communities, and the planet we share. Learn more about what we do & how we do it.

Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home. Learn more about building a career with us.

At Trane Technologies, we believe in providing equal access and opportunity for all.

We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment.

To request an accommodation, please contact us at: [e-mail]