Order Management Specialist — Customer Fulfillment

Trane Technologies; Greensboro (NC); Hybrid; USD 43,532,000 - 77,626,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Job summary

Trane Technologies in Greensboro, NC is seeking a Dealer Order Management Representative to be the front-line contact for customers and internal sales partners. You will handle order inquiries, identify models, pricing, availability, and system matches while guiding orders from placement to invoicing.

The role emphasizes high-quality service, collaboration with multiple teams, and continuous improvement. An associate degree is required, with 2+ years in a customer-service or inside/outside sales

Qualifications

• Associate degree required; Bachelor's degree preferred.
• 2+ years in customer service or sales.
• Strong customer focus and communication skills.
• Ability to adapt to change and solve problems.

Responsibilities

• Assist customers and internal partners with order inquiries and resolutions.
• Identify models, pricing, availability, and system matches for orders.
• Process orders from entry to invoicing across channels.
• Provide end-to-end order support to ensure 100% customer satisfaction.
• Run order reports and address misses or holds.
• Collaborate with multiple teams to fulfill orders.
• Create and improve standard work to increase efficiency.
• Participate in continuous improvement activities.
• Respond to inquiries via phone, email, text, or chat.

Skills

Customer service

Order management

Communication

Problem solving

Teamwork

Education

Associate degree

Bachelor's degree preferred

Job description

Trane Technologies in Greensboro, NC is seeking a Dealer Order Management Representative to be the front-line contact for customers and internal sales partners. You will handle order inquiries, identify models, pricing, availability, and system matches while guiding orders from placement to invoicing.

The role emphasizes high-quality service, collaboration with multiple teams, and continuous improvement. An associate degree is required, with 2+ years in a customer-service or inside/outside sales