Senior Order Management & Customer Care Lead

Trane Technologies; Charlotte (NC); On-site; USD 72,503,000 - 102,411,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies in Charlotte, NC seeks a Sr. Customer Service Order Management professional to link customers with the supply chain, driving satisfaction from pre-order to shipment. You will manage end-to-end interactions, ensure accurate proposals, and coordinate cross-functional teams for on-time delivery.

You'll work with ERP (Oracle) and CRM tools, handling high-volume transactions and applying data-driven problem-solving to improve processes and performance across the organization.

Qualifications

• Associate degree in Business, Supply Chain, or Finance required; Bachelor’s degree preferred.
• 5-7 years of proven success in customer service or account management in manufacturing or aftermarket.
• Hands-on experience with ERP systems (Oracle preferred) and CRM platforms.

Responsibilities

• Strategic Pre-Order Support: consult on pricing, technical specs, and custom solutions to deliver accurate proposals and quotes.
• Fulfillment Coordination: manage end-to-end flow from receipt to shipment and update promise dates.
• Cross-Functional Coordination: partner with shipping, engineering and sales to maximise delivery performance.
• Systems Expert: use Oracle and CRM tools to maintain data integrity and efficient order fulfillment.
• Operational Excellence: process claims and returns in line with policy.
• Technical Advocacy: act as first-line resource for product questions and escalate appropriately.
• Process Improvement: participate in MDI sessions to identify trends and drive improvements.

Skills

Customer service

Account management

ERP systems

CRM platforms

Communication

Attention to detail

High-volume transactions

Education

Associate degree in Business, Supply Chain, or Finance

Bachelor’s degree preferred

Tools

Oracle

CRM platforms

Job description

Trane Technologies in Charlotte, NC seeks a Sr. Customer Service Order Management professional to link customers with the supply chain, driving satisfaction from pre-order to shipment. You will manage end-to-end interactions, ensure accurate proposals, and coordinate cross-functional teams for on-time delivery.

You'll work with ERP (Oracle) and CRM tools, handling high-volume transactions and applying data-driven problem-solving to improve processes and performance across the organization.