Sr Customer Service Order Management Rep

Trane Technologies; Charlotte (NC); On-site; USD 72,503,000 - 102,411,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies in Charlotte, NC seeks a Sr. Customer Service Order Management professional to link customers with the supply chain, driving satisfaction from pre-order to shipment. You will manage end-to-end interactions, ensure accurate proposals, and coordinate cross-functional teams for on-time delivery.

You'll work with ERP (Oracle) and CRM tools, handling high-volume transactions and applying data-driven problem-solving to improve processes and performance across the organization.

Qualifications

• Associate degree in Business, Supply Chain, or Finance required; Bachelor’s degree preferred.
• 5-7 years of proven success in customer service or account management in manufacturing or aftermarket.
• Hands-on experience with ERP systems (Oracle preferred) and CRM platforms.

Responsibilities

• Strategic Pre-Order Support: consult on pricing, technical specs, and custom solutions to deliver accurate proposals and quotes.
• Fulfillment Coordination: manage end-to-end flow from receipt to shipment and update promise dates.
• Cross-Functional Coordination: partner with shipping, engineering and sales to maximise delivery performance.
• Systems Expert: use Oracle and CRM tools to maintain data integrity and efficient order fulfillment.
• Operational Excellence: process claims and returns in line with policy.
• Technical Advocacy: act as first-line resource for product questions and escalate appropriately.
• Process Improvement: participate in MDI sessions to identify trends and drive improvements.

Skills

Customer service

Account management

ERP systems

CRM platforms

Communication

Attention to detail

High-volume transactions

Education

Associate degree in Business, Supply Chain, or Finance

Bachelor’s degree preferred

Tools

Oracle

CRM platforms

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it s our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what s possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

On-Site (5 days)

What s In It For You

The Sr. Customer Service Order Management role serves as the primary link between customers and the supply chain, driving satisfaction through the end-to-end pre-order to shipment process. You will manage the end-to-end journey—from initial product inquiry to post-delivery support-ensuring every interaction is seamless and satisfaction is guaranteed. By eliminating operational barriers and leveraging data-driven problem-solving (MDI), you will directly facilitate business growth and drive continuous performance improvements across the organization.

What You Will Do

• Strategic Pre-Order Support: Consult with customers on pricing, technical specifications, and custom product solutions to deliver accurate proposals and quotes.
• Fulfillment Coordination: Manage the end-to-end flow from receipt to shipment; update promise dates and monitor progress through internal operating systems.
• Cross-Functional Coordination: Partner with shipping, engineering, and sales offices to maximize delivery performance and resolve complex inquiries.
• Systems Expert: Utilize Oracle and advanced sales communication tools to maintain high-quality data integrity and efficient order fulfillment.
• Operational Excellence: Process claims and returns (CRA) efficiently in line with company policy while maintaining a high standard of professional service.
• Technical Advocacy: Act as a first-line resource for product questions, referring specialized technical needs to the appropriate channels to ensure accuracy.
• Process Improvement: Participate in MDI (Managing for Daily Improvement) sessions to identify trends and implement solutions that increase processing consistency.

What You Will Bring

• Education: Associate degree in Business, Supply Chain, or Finance required; Bachelors Degree highly preferred.
• Experience: 5-7 years of proven success in customer service or account management, ideally within a manufacturing or aftermarket environment.
• Technical Proficiency: Hands-on experience with ERP systems (Oracle preferred) and CRM platforms.
• Soft Skills: Exceptional communication, detail-oriented problem-solving, and the ability to manage high-volume transactions in a fast-paced setting.

Annual Base Salary Range Or Hourly Base Pay Range

$52,630.00 - $74,340.00

Compensation Type

Exception Hourly

Incentive Eligible

No

Sales Commission Eligible

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive At Work And At Home

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.