Senior Customer Service & Order Fulfillment Specialist

Talentify; West Chicago (IL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Vacation and holidays

Job summary

Motion Industries is seeking a Customer Service Representative II in West Chicago, IL. You will handle inquiries, quotes, and order entry while supporting customers and helping drive repeat business.

The role emphasizes attention to detail, strong communication, and collaborative problem-solving to ensure accurate demands are met. Prior experience in a fast-paced environment is beneficial.

Qualifications

• Typically requires a high school diploma or GED and three to five years of related experience.
• Experience in customer service and order entry is preferred.
• Ability to navigate computer systems and use common software.

Responsibilities

• Responds to customer inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in.
• Builds customer relationships to drive repeat business and improvements.
• Determines cost-effective shipping methods and may handle returns.
• Assists less experienced representatives and supports specific customers.

Skills

Attention to detail

Communication

Multi-tasking

Computer skills

Negotiation

Product knowledge

Education

HS diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative II in West Chicago, IL. You will handle inquiries, quotes, and order entry while supporting customers and helping drive repeat business.

The role emphasizes attention to detail, strong communication, and collaborative problem-solving to ensure accurate demands are met. Prior experience in a fast-paced environment is beneficial.