Senior Customer Service & Order Management Specialist

USA MOT Motion Industries, Inc.; Woodridge (IL); On-site; USD 37,000 - 49,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Paid vacation

Job summary

Motion Industries in Woodridge, IL is seeking a Senior Customer Service Representative to respond to customer inquiries and place orders to ensure expectations are met. This role leverages deep product knowledge and guides less experienced reps while developing strong customer relationships.

Responsibilities include negotiating prices within parameters, maintaining inventory awareness, arranging shipping, and providing quotes with accurate order entry. A high school diploma is typically required.

Qualifications

• Excellent written, verbal and listening communication.
• Ability to multi-task and manage time effectively.
• Excellent computer skills and product knowledge.
• Strong negotiation and detail orientation.

Responsibilities

• Respond to customer inquiries and place orders.
• Negotiate sale and purchase prices within parameters.
• Build relationships to drive repeat business.
• Maintain inventory awareness and coordinate shipping.
• Provide coaching to junior staff and address customer needs.
• Handle returns and process quotes and order entry.

Skills

Communication

Verbal skills

Written skills

Time management

Multi-tasking

Negotiation

Product knowledge

Detail oriented

Computer skills

Education

High School Diploma or GED

Job description

Motion Industries in Woodridge, IL is seeking a Senior Customer Service Representative to respond to customer inquiries and place orders to ensure expectations are met. This role leverages deep product knowledge and guides less experienced reps while developing strong customer relationships.

Responsibilities include negotiating prices within parameters, maintaining inventory awareness, arranging shipping, and providing quotes with accurate order entry. A high school diploma is typically required.