Plant Customer Service Leader

Packaging Corporation; Lancaster (Lancaster County); On-site; USD 75,000 - 105,000; Full time

Job summary

Packaging Corporation is seeking a Customer Service Manager to direct and coordinate the plant's customer service functions, ensuring orders are entered accurately, deliveries are on time, and invoicing is completed efficiently.

You will lead a team, provide training and guidance, and collaborate with design, sales, production, and other departments to exceed customer expectations. The role requires a bachelor’s degree and several years in customer service leadership.

Qualifications

• Seven years of experience in customer service including people management.
• Experience with order entry systems and maintaining customer relationships.
• Bachelor's degree and strong MS Word/Excel/Outlook skills.

Responsibilities

• Direct and coordinate plant customer services functions to ensure customer satisfaction.
• Provide guidance and support to staff on order entry, processing, and invoicing.
• Collaborate with scheduling, production, and shipping for on-time delivery.
• Address customer complaints and coordinate resolutions with internal teams.
• Drive continuous improvement in customer service standards and metrics.
• Manage inventory levels and reconcile with orders and forecasts.

Skills

People management

Communication skills

Problem solving

Attention to detail

MS Office

Education

Bachelor's degree

Tools

Order entry system

MS Word

MS Excel

Outlook

Job description

Packaging Corporation is seeking a Customer Service Manager to direct and coordinate the plant's customer service functions, ensuring orders are entered accurately, deliveries are on time, and invoicing is completed efficiently.

You will lead a team, provide training and guidance, and collaborate with design, sales, production, and other departments to exceed customer expectations. The role requires a bachelor’s degree and several years in customer service leadership.