Senior Customer Service & Order Coordinator

Packaging-Corporation-of-America; Vernon (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Packaging-Corporation-of-America is seeking a Senior Customer Service Representative in California to deliver superior service, manage orders, resolve billing issues, and support cross-functional teams including design, sales and production. The role emphasizes accuracy, timely communication, and strong relationship building with customers.

The candidate will handle large accounts, maintain files, and coordinate with internal departments to ensure on-time delivery and correct invoicing while

Qualifications

• Education equivalent to high school diploma.
• Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining/building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track assigned orders through scheduling.
• Consult with internal departments to ensure order completeness, on-time delivery and accurate invoicing.
• Communicate information regarding customer accounts/orders to Sales and other internal teams.
• Coordinate requests for product specifications, availability, shipping, quotations and estimates.
• Serve as a link between customer and design, sales, and production to meet requirements and scheduling.
• Maintain organized customer files.
• Investigate and resolve customer complaints including billing issues, escalating when needed.
• Manage on-hand inventory levels and reconcile to orders and forecasts; perform month-end counts.
• Provide direction and backup to other customer service representatives when needed.

Skills

Customer service

Order processing

Communication

Multitasking

Attention to detail

Time management

Education

High school diploma

Associates degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Packaging-Corporation-of-America is seeking a Senior Customer Service Representative in California to deliver superior service, manage orders, resolve billing issues, and support cross-functional teams including design, sales and production. The role emphasizes accuracy, timely communication, and strong relationship building with customers.

The candidate will handle large accounts, maintain files, and coordinate with internal departments to ensure on-time delivery and correct invoicing while