Senior Customer Service & Operations Lead

Compass Group USA; Lenexa (KS); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

FSAs

Job summary

Compass Group USA is seeking a Customer Service Manager to act as a key liaison between Fresh & Ready Food Group and customers, ensuring strong service, responsiveness, and operational support. You will coordinate orders, resolve issues, analyze performance, and partner with internal teams to drive customer satisfaction and growth.

The role requires collaboration across operations, transportation, finance, and sales, with a focus on data-driven improvements and service delivery.

Qualifications

• Minimum of 2 years of customer service, account management, operations support, logistics coordination, or related experience.

Responsibilities

• Serve as liaison between Fresh & Ready Food Group and customers, ensuring high service levels.
• Coordinate order fulfillment activities and monitor progress.
• Resolve service-related issues and respond to inquiries promptly.
• Analyze account performance and report trends.
• Collaborate with operations, transportation, finance, and sales teams.

Skills

Customer service

Account management

Operations support

Logistics coordination

Communication skills

Organizational skills

Analytical thinking

Cross-functional collaboration

Tools

SAGE ERP

Microsoft Excel

Job description

Compass Group USA is seeking a Customer Service Manager to act as a key liaison between Fresh & Ready Food Group and customers, ensuring strong service, responsiveness, and operational support. You will coordinate orders, resolve issues, analyze performance, and partner with internal teams to drive customer satisfaction and growth.

The role requires collaboration across operations, transportation, finance, and sales, with a focus on data-driven improvements and service delivery.