Customer Service Manager II - Lenexa, KS

Compass Group USA; Lenexa (KS); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

FSAs

Job summary

Compass Group USA is seeking a Customer Service Manager to act as a key liaison between Fresh & Ready Food Group and customers, ensuring strong service, responsiveness, and operational support. You will coordinate orders, resolve issues, analyze performance, and partner with internal teams to drive customer satisfaction and growth.

The role requires collaboration across operations, transportation, finance, and sales, with a focus on data-driven improvements and service delivery.

Qualifications

• Minimum of 2 years of customer service, account management, operations support, logistics coordination, or related experience.

Responsibilities

• Serve as liaison between Fresh & Ready Food Group and customers, ensuring high service levels.
• Coordinate order fulfillment activities and monitor progress.
• Resolve service-related issues and respond to inquiries promptly.
• Analyze account performance and report trends.
• Collaborate with operations, transportation, finance, and sales teams.

Skills

Customer service

Account management

Operations support

Logistics coordination

Communication skills

Organizational skills

Analytical thinking

Cross-functional collaboration

Tools

SAGE ERP

Microsoft Excel

Job description

• Pay Range: 55,000-65,000
  *Internal Employee Referral Bonus Available

Please note that employees in this role will work in a temperature-controlled environment with exposure to cold conditions for extended periods of time.

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Job Summary

The Customer Service Manager serves as a key liaison between Fresh & Ready Food Group and its customers, ensuring a high level of service, responsiveness, and operational support. This role is responsible for managing customer communications, coordinating order fulfillment activities, resolving service-related issues, analyzing account performance, and partnering with internal teams to deliver exceptional customer experiences.

The successful candidate will build strong relationships with customers while working closely with operations, transportation, finance, and sales teams to ensure customer expectations are met. They will leverage data, reporting, and operational knowledge to identify opportunities for process improvements, improve service delivery, and support business growth.

This position is ideal for someone who enjoys solving problems, managing multiple priorities, and serving as a trusted partner to both customers and operational teams.

Qualifications

Required

• Minimum of 2 years of customer service, account management, operations support, logistics coordination, or related experience.
• Strong written and verbal communication skills with the ability to build relationships across multiple levels of an organization.
• Exceptional organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities with a proven track record of identifying issues and driving effective resolutions.
• Ability to collaborate cross-functionally and influence positive outcomes across operations, transportation, finance, sales, and customer teams.
• Demonstrated attention to detail and commitment to accuracy when managing customer accounts, orders, reporting, and business systems.

Preferred

• Experience in food manufacturing, foodservice, distribution, transportation, logistics, or other operationally focused industries.
• Experience utilizing ERP systems such as SAGE or similar business platforms.
• Experience supporting customer accounts in a business-to-business (B2B) environment.
• Experience with customer onboarding, account analysis, sales reporting, or operational reporting.
• Previous leadership, mentoring, training, or project management experience.
• Intermediate proficiency with Microsoft Excel and other Microsoft Office applications.

What Success Looks Like

The most successful candidates in this role will:

• Build trusted relationships that strengthen customer satisfaction and retention.
• Communicate effectively across departments to ensure customer needs are addressed quickly and accurately.
• Demonstrate strong ownership and follow-through on customer issues from initial intake through final resolution.
• Utilize reporting and data analysis to identify trends, improve processes, and enhance service delivery.
• Balance customer advocacy with operational requirements and business objectives.
• Maintain a high level of organization, accuracy, and accountability in a dynamic environment.
• Serve as a collaborative partner to operations, transportation, finance, and sales teams while helping drive continuous improvement initiatives.

Associates at Fresh & Ready Food Group are offered many fantastic benefits.

Full-time and part-time positions offer the followingbenefits to associates:Retirement Plan,Associate Shopping Program,Health and Wellness Programs,Discount Marketplace,Identity Theft Protection,Pet Insurance,Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates:Medical,Dental,Vision,Life Insurance/AD,Disability Insurance,Commuter Benefits,Employee Assistance Program,Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FreshIdeas.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Fresh and Ready Foods maintains a drug-free workplace.