Senior Customer Service Manager: Lead High-Performance Teams

Uline; Kenosha (WI); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Bonus programs

Paid holidays

Tuition assistance

Job summary

Uline’s Kenosha branch seeks a Customer Service Department Manager to lead a team dedicated to fast, friendly support. You will train team leads, supervise daily operations, and drive continuous improvement in customer service metrics.

Relocation not needed; on-site role with comprehensive benefits, health coverage, 401(k), and tuition assistance. You’ll empower teams to resolve issues swiftly and deliver an exceptional customer experience.

Qualifications

• Bachelor’s degree required.
• 3+ years of customer service management experience.
• Demonstrated ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Customer service management

Education

Bachelor’s degree

Job description

Uline’s Kenosha branch seeks a Customer Service Department Manager to lead a team dedicated to fast, friendly support. You will train team leads, supervise daily operations, and drive continuous improvement in customer service metrics.

Relocation not needed; on-site role with comprehensive benefits, health coverage, 401(k), and tuition assistance. You’ll empower teams to resolve issues swiftly and deliver an exceptional customer experience.