Customer Service Department Manager

Uline; Waukegan (IL); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Tuition Assistance Program

Bonus programs

Job summary

Uline seeks a Customer Service Department Manager in Kenosha, WI to uphold its fast, friendly service standard. You will lead teams, manage daily operations across customer service departments, and drive performance through coaching and process improvements.

The role offers $85,000–$100,000 per year with comprehensive benefits, opportunities for growth, and a focus on delivering exceptional customer experiences.

Qualifications

• Bachelor’s degree required.
• 3+ years of customer service management experience.
• Proven ability to coach and develop high-performing teams.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment for top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate procedures and identify areas for improvement.
• Review performance reports and suggest efficiency improvements.
• Resolve escalated customer issues promptly.

Skills

Team leadership

Coaching

Customer service

Education

Bachelor's degree

Job description

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Pay from $85,000 to $100,000 per year

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential.

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Minimum Requirements

• Bachelor’s degree.
• 3+ years of customer service management experience.
• Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

(#IN-KNMANC)

#ZR-ILCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!