Customer Service Manager — Lead High-Impact Teams (On-site)

Uline; Kenosha (WI); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match starts 1

Multiple bonus programs

Paid holidays and generous paid time –

Tuition Assistance Program covering CE

On-site café and fitness center

Best-in-class facilities

Job summary

Uline is seeking a Customer Service Department Manager to lead and empower teams at the Kenosha, WI location. This role focuses on delivering a legendary customer experience through fast, friendly service and strong leadership.

Responsibilities include training leads, managing daily operations, and driving process improvements. A bachelor’s degree and 3+ years of management experience in customer service are required, with on-site work and competitive benefits offered.

Qualifications

• Bachelor’s degree required.
• 3+ years of customer service management experience.
• Demonstrated ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Leadership

Coaching

Team building

Education

Bachelor’s degree

Job description

Uline is seeking a Customer Service Department Manager to lead and empower teams at the Kenosha, WI location. This role focuses on delivering a legendary customer experience through fast, friendly service and strong leadership.

Responsibilities include training leads, managing daily operations, and driving process improvements. A bachelor’s degree and 3+ years of management experience in customer service are required, with on-site work and competitive benefits offered.