Kenosha: Customer Service Team Lead — Coach & Elevate CX

Ninesmw; Illinois; In loco; USD 45.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) with match

Paid holidays

Tuition assistance

Employee perks café

On-site fitness center

Modern facilities

Descrizione del lavoro

Uline is seeking a Customer Service Team Lead in Kenosha, WI to coach representatives, ensure policy knowledge, and deliver fast, friendly, customer-focused service. You will drive quality interactions and staff development across multiple channels.

The role requires leadership experience, strong communication, and a track record in customer service. On-site work with full benefits and opportunities for advancement are available.

Competenze

• High School diploma or equivalent required.
• Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years of experience in a leadership / supervisory role preferred.
• Effective communication skills.

Mansioni

• Coach and develop Customer Service Representatives in product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Conoscenze

Leadership experience

Customer service

Communication skills

Formazione

High School diploma

Bachelor’s degree preferred

Descrizione del lavoro

Uline is seeking a Customer Service Team Lead in Kenosha, WI to coach representatives, ensure policy knowledge, and deliver fast, friendly, customer-focused service. You will drive quality interactions and staff development across multiple channels.

The role requires leadership experience, strong communication, and a track record in customer service. On-site work with full benefits and opportunities for advancement are available.